Chenae Wilkins
Atlanta
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Transworld Systems Petroleum
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administrative Office Assistant
Clayton State University
01.2023 - 04.2024
- Reviewed existing policies and procedures ensuring compliance with applicable regulations.
- Tracked expenses and prepared expense reports for management review.
- Provided general administrative support such as photocopying, faxing.
- Processed incoming mail by sorting, distributing or responding to inquiries in a timely manner.
Sales Associate
Ups Store
06.2022 - 12.2022
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
E-fulfillment Specialist
DHL Supply Chain
10.2021 - 04.2022
- Resolved customer inquiries via phone, email, or other communication channels.
- Prepared documents such as shipping labels, invoices, packing lists.
- Received and processed incoming orders, ensuring accuracy of data entry.
- Developed new processes to improve order fulfillment efficiency.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Sales Associate
Forever 21
06.2020 - 12.2020
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
BBA - Business Administration And Management
Clayton State University
Morrow, GA12-2025
Skills
- Invoice Processing
- Document Management
- Mail Sorting
- Calendar Management
- Appointment Scheduling
- Office Administration
- Payroll liability and deductions
- Strong interpersonal communication
- Advanced computer skills
- Sales Development
- Business Development
- Analytical Thinking
- Time management abilities
- Financial Planning
- Customer service
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
Education and Training
true
Timeline
Customer Service Representative
Transworld Systems Petroleum
08.2024 - 12.2024
Administrative Office Assistant
Clayton State University
01.2023 - 04.2024
Sales Associate
Ups Store
06.2022 - 12.2022
E-fulfillment Specialist
DHL Supply Chain
10.2021 - 04.2022
Sales Associate
Forever 21
06.2020 - 12.2020
BBA - Business Administration And Management
Clayton State University
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