Chereeah Chaney
Savannah
Summary
I consider myself a dynamic professional with a proven track record in customer service and problem-solving. A team player known for a friendly, positive attitude and focusing on achieving customer satisfaction and operational efficiency. I've developed excellent customer service and administrative skills in a fast-paced office environment & currently seeking to transition into a new field! Im also experienced in managing multi-line phone systems and scheduling appointments, ensuring smooth daily operations. Ready to leverage strong communication and organizational skills to contribute effectively in new role.
Overview
6
6
years of professional experience
Work History
Front Office Representative
Hyatt-Andaz Savannah
03.2023 - 01.2025
- Answered multi-line phone system and forwarded calls to appropriate individuals.
- Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Processed expense reports and office invoices in [Software].
- Composed and processed routine e-mail correspondence.
- Boosted room occupancy rates with proactive upselling of hotel services and amenities.
- Coordinated with maintenance department to address facility issues promptly, minimizing disruptions for guests.
Call Center Customer Service Agent
OnBrand24
10.2020 - 02.2023
- Increased customer retention by offering personalized solutions based on individual needs and preferences.
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
- Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.
- Provided exceptional service by demonstrating empathy towards customers'' situations, building trust and loyalty.
Server
Carey Hillards
08.2018 - 09.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Sol. C Johnson
Savannah, GA05-2020
Skills
- Team player attitude
- Data entry proficiency
- Appointment scheduling
- Reception area maintenance
- Scheduling and calendar management
- Schedule management
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Decision-making
- Friendly, positive attitude
Timeline
Front Office Representative
Hyatt-Andaz Savannah
03.2023 - 01.2025
Call Center Customer Service Agent
OnBrand24
10.2020 - 02.2023
Server
Carey Hillards
08.2018 - 09.2020
High School Diploma -
Sol. C Johnson
Similar Profiles
Isniya Sapkota SapkotaIsniya Sapkota Sapkota
Restaurant Hostess at Andaz HyattRestaurant Hostess at Andaz Hyatt
Adrian SukarnainAdrian Sukarnain
Server at Andaz HyattServer at Andaz Hyatt
Rishikesh BodkheRishikesh Bodkhe
Junior sous chef at Andaz Hyatt Liverpool StreetJunior sous chef at Andaz Hyatt Liverpool Street