Chermaine Alderman
Savannah
Summary
I am a dedicated worker and a team player. I show good leadership skills. My ability to multitask is impeccable. I am always early because to me on time is late. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clerical Worker
Masis Staffing
10.2022 - 12.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
Logistics Specialist
U.S. Army Active Duty
01.2020 - 10.2022
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Stored medical equipment and ammunition in controlled and sterile environment and counted supplies efficiently.
- Packed, crated, stenciled, weighed and banded equipment and supplies.
- Created and maintained records, which included stock lists, inventory and material counts.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
- Integrated and managed [Software] and [Software] to reduce process delays.
- Established operations procedures and complied with military policies.
- Handled over [Number] customers daily and supported civilians and contractors to foster relationships with diverse groups.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Created reports to provide insights into logistics operations and performance.
- Prepared and presented reports to management on logistics performance.
- Analyzed customer requirements and provided customized logistics solutions.
- Monitored performance of logistics operations to identify areas for improvement.
CSR for United Health Care
Concentrix
03.2018 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Communication Sciences And Disorders
Georgia Southern University
Savannah06.2025
Associate of Science - Medical Assisting
Virginia College - Birmingham
Savannah, GA03.2017
Skills
- Clerical Support
- Inventory Management
- File Maintenance
- Contract Preparation
- Proofreading
- Data Entry
- Customer Service
- Scheduling
- Invoice Processing
- Spreadsheet Management
- Office Administration
- Report Analysis
- CMS-1500 Billing Forms
- Social Media Knowledge
- Dedicated Team Player
- Front Office Management
- 50 WPM Typing Speed
- Appointment Scheduling
- Relationship Building
- Medical Terminology
- Verbal and Written Communication
- Documentation and Reporting
- Event Planning
- Multi-Line Phone Proficiency
- Record Preparation
- Payment Processing
- Strong Problem Solver
- Filing and Data Archiving
- Valid Driver's License
- Excel Spreadsheets
- Customer Relationship Management (CRM)
- Professional and Mature
- Medical Records Management
- Sorting and Labeling
- Issue Resolution
- Spreadsheet Creation
- Resourceful
- Team Bonding
- Performance Improvement
- Strategic Planning
- Positive Attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Certified medical assistant, Nha
- United Healthcare Training -
Timeline
Clerical Worker
Masis Staffing
10.2022 - 12.2022
Logistics Specialist
U.S. Army Active Duty
01.2020 - 10.2022
CSR for United Health Care
Concentrix
03.2018 - 05.2019
Bachelor of Science - Communication Sciences And Disorders
Georgia Southern University
Associate of Science - Medical Assisting
Virginia College - Birmingham
Similar Profiles
JOHNNY ELLISONJOHNNY ELLISON
Onsite Coordinator at Masis StaffingOnsite Coordinator at Masis Staffing
Jennifer TshimangaJennifer Tshimanga
Pitney Bowes at Masis StaffingPitney Bowes at Masis Staffing
Tracie ManningTracie Manning
Branch Service Manager at Masis Staffing SolutionsBranch Service Manager at Masis Staffing Solutions