Chermayeff Flannagan
Stone Mountain
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Patient Coordinator Supervisor
Southside Medical Center
01.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Support Manager
Walmart
06.2012 - 09.2022
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Correctional Officer
Georgia Department Of Corrections
01.2018 - 10.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
Customer Service Manager
Dekalb County Schools
10.2005 - 08.2016
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Associate of Science -
Kaplan University
OnlineBusiness Management/ Human Resources - Business Management
University of Phoenix
Online09.2023
Skills
- Administrative Supervision
- Time Management
- Active Listening
- New Hire Orientation
- Conflict Management
- Business Administration
- Understanding of HR Policies
- Staff Recruitment and Hiring
- Interdepartmental Collaboration
- Exceptional Interpersonal Communication
- Verbal and Written Communication
Timeline
Patient Coordinator Supervisor
Southside Medical Center
01.2021 - Current
Correctional Officer
Georgia Department Of Corrections
01.2018 - 10.2021
Support Manager
Walmart
06.2012 - 09.2022
Customer Service Manager
Dekalb County Schools
10.2005 - 08.2016
Associate of Science -
Kaplan University
Business Management/ Human Resources - Business Management
University of Phoenix
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