Chermayeff Flannagan
Stone Mountain
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor of Operations
Southside Medical Center
01.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Developed and coordinated employee training programs to improve productivity and performance.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Maintained human resources regulatory compliance with local, state and federal laws.
Support Manager
Walmart
06.2012 - 09.2022
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Correctional Officer 2/ Feild Trainner
Georgia Department Of Corrections
01.2018 - 10.2021
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Assisted in intake and release of inmates.
- Investigated and responded to incidents of inmate misconduct.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Documented inmate behavior and activities in logbooks.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Supervised inmates during meals, recreation and other activities.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
Patient Care Coordinator
Emory Healthcare
02.2013 - 04.2017
- Recommended service improvements to minimize recurring patient issues and complaints.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Verified patient insurance eligibility and entered patient information into system.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Answered incoming calls, scheduled appointments and filed medical records.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Assistant Manager
Dekalb County Schools
Stone Mountain, GA
08.2006 - 08.2015
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surplus.
- Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
- Coordinated employee work schedules to provide coverage for special events.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Practiced safe work habits and encouraged staff to do same.
Assistant Store Manager
Simply Fashion Clothing Store, CLOSED
Decatur, GA
05.2005 - 10.2008
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Raised property accuracy and accountability by creating new automated tracking method.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Unit Clerk
Grady Memorial Hospital
Atlanta, GA
03.2000 - 10.2004
- Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
- Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
- Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
- Facilitated smooth transitions for admitted patients by accurately entering demographics and insurance information into hospital database systems.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered high-quality care to 1:1 patients in hospital facility.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Science - Business Management
Kaplan University
OnlineBachelor of Science - Business Management /Human Resource Management
University of Phoenix
Online 02.2019 - 09.2023
Skills
- Administrative Supervision
- Time Management
- Active Listening
- New Hire Orientation
- Conflict Management
- Business Administration
- Understanding of HR Policies
- Staff Recruitment and Hiring
- Interdepartmental Collaboration
- Exceptional Interpersonal Communication
- Verbal and Written Communication
Timeline
Supervisor of Operations
Southside Medical Center
01.2021 - Current
Bachelor of Science - Business Management /Human Resource Management
University of Phoenix
02.2019 - 09.2023
Correctional Officer 2/ Feild Trainner
Georgia Department Of Corrections
01.2018 - 10.2021
Patient Care Coordinator
Emory Healthcare
02.2013 - 04.2017
Support Manager
Walmart
06.2012 - 09.2022
Assistant Manager
Dekalb County Schools
08.2006 - 08.2015
Assistant Store Manager
Simply Fashion Clothing Store, CLOSED
05.2005 - 10.2008
Unit Clerk
Grady Memorial Hospital
03.2000 - 10.2004
Associate of Science - Business Management
Kaplan University
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