Cheronna Wilson
Atlanta
Summary
Results-driven healthcare professional with proven track record in clinical intake and patient management. Expertise in assessing patient needs and facilitating seamless admissions. Known for strong team collaboration and adaptability, ensuring effective responses to dynamic healthcare environments. Skilled in data management, patient communication, and problem-solving.
Overview
20
20
years of professional experience
Work History
Clinical Intake Specialist
MEND Nutrition
08.2024 - Current
- Assisted in coordination of admissions process with patients.
- Empowered clients to make informed decisions about their care by providing clear explanations of available treatment options.
- Safeguarded patient confidentiality by strictly adhering to HIPAA regulations during all aspects of the intake process.
- Enhanced patient care by conducting comprehensive clinical assessments and determining appropriate level of care.
- Developed strong rapport with referring providers, fostering collaborative relationships that positively impacted patient care continuity.
- Maintained thorough documentation of intake assessments, adhering to regulatory requirements and supporting quality assurance efforts.
- Elevated patient satisfaction by delivering compassionate, culturally-sensitive care throughout the intake experience.
- Promoted a culture of accountability within the intake team through regular case reviews and performance feedback sessions.
- Navigated in-person and phone inquiries for services by describing levels of care, screening for services and recommending programs.
- Collaborated with multidisciplinary teams to develop individualized treatment plans addressing specific patient needs.
Care Navigator
Boulder Care Provider Group
09.2022 - Current
- Provide high quality customer service as identified by advocacy department quality standards
- Understand the business needs of the role, while balancing the needs of the patient (Advocacy department quality standards)
- Support the mental and physical health care of patients on an assigned patient caseload
- Provide office services by implementing administrative systems, procedures, and completing administrative projects
- Perform intake triage and assists patients with mental health screenings
- Provide support to clinicians and coordinate medication requests for refill
- Abide and sustain workflow expectations established by the supervisor
- Assist with general administrative tasks and projects resulting in a positive impact on the company's overall performance
- Demonstrate a strong attention to detail, resulting in a decrease in administrative errors
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
Patient Connections Associate
Piedmont Healthcare
03.2020 - 09.2022
- Serve as front line support for the patient connection center within Piedmont Healthcare
- Answer inbound calls as first resolution specialist addressing appropriate course of action
- Pre-register and schedule appointments as well as specialized complex procedures
- Coordinate resources for patient services
- Access and prioritize requests made by patients by communicating accurate pertinent information to both internal and external providers
- Monitored and managed multiple marketing programs to ensure proper methods and/or procedures are conducted correctly
Clinical Service Representative
Piedmont Urgent Care
06.2015 - 01.2020
- Prepare patients for and assist with examination or treatments
- Perform triage and obtain vital signs
- Obtain and document patient history
- Operate office medical equipment
- Understand and enforce standard health care regulatory requirements
- Collect and maintain all patient and business documents while maintaining confidentiality
- Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers
- Perform office procedures including all general administrative duties
Triage Medical Assistant/Clinical Medical Assistant - Endocrinology, Internal Medicine, Family Medicine
Piedmont Healthcare Cooperation
04.2017 - 01.2018
- Function as liaison between physician and patients regarding inpatient/outpatient procedures, lab tests, medication refills, overall patient advice
- Verifies patient information by interviewing patients; recording medical history; confirming purpose of visit
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
- Secures patient information and maintains patient confidence by completing and safeguarding medical records
- Complete diagnostic coding and procedure coding; keeping patient information confidential
- Counsel patients by transmitting physician's orders and questions about surgery
- Schedules surgeries by deciding with the surgical center; verifying times with patients; preparing charts, pre-admission, and consent forms
Medical Assistant/Surgical Assistant/Triage Medical Assistant
Dermatology Associates of Atlanta
07.2012 - 01.2017
- Assist with Mohs Micrographic surgery, Cosmetic surgery (liposuction, fat transfer) and general excisions both in office and OR setting
- Demonstrate knowledge of products and services of both medical and cosmetic nature
- Manage patients charts through EMR(Nextech)
- Demonstrate knowledge of billing and coding
- Assist physician with general office procedures such as malignant and benign mole removals, biopsies, incision and drainage procedures and wound care
- Function as a liaison between the physician and patient regarding skin care
- Manage high volume inbound/outbound calls regarding prescriptions and patient information
- Manage prior authorizations/pre-certifications for procedures and medications
Medical Assistant
Olansky Dermatology Associates
06.2008 - 05.2012
- Maintain an accurate schedule and medical records
- Executed general clerical duties which include but not limited to photocopying, faxing, mailing, and filing
- Answer telephones and transfer calls to appropriate staff members
- Took initiative on requests and inquiries of administrative nature
- Demonstrate ability to work in a high patient volume area
- Interviewed patients and obtained all pertinent medical history through EMR (AllScripts-Clinical module)
- Assist dermatologists with patient care procedures that include KOH tissue examinations, perform biopsies of melanomas and a broad scope of possible precancerous conditions, fungal cultures, and treatment of acne and rashes
- Liaison between patients and physicians regarding inquiries and concerns regarding test results and prescription renewals
Medical Assistant
Atlanta West Dermatology
06.2006 - 02.2008
- Assist dermatologists with patient care procedures that included MOHS Surgery and general office procedures such as biopsies, post-op procedures, labs, and a wide range of laser treatments
- Escort patients to exam rooms and collect pertinent patient history
- Provide physical assessments as delegated by the physicians
- Administer medication through injection
- Perform routine laboratory tests and sample analysis
- Liaison between physician and patient
- Prepare and stock exam rooms with necessary supplies
- Accurately provide patients and/or relatives with information regarding medical treatment or procedures
- Provide direct support for dermatology/surgery practice
- Manage patient's charts through EMR
Front Office Assistant
Ear, Nose and Throat Institute
04.2005 - 03.2006
- Answer external as well as internal phone calls and transfer calls to the appropriate departments
- Manage patient's appointments, per the doctor's schedule
- Distribute registration forms to the patients
- Perform data entry tasks
- Register filed and maintained medical records and documents
- Keep accurate financial records and perform accounting tasks
- Initiate and continued communication with patients and insurance companies
- Explain hospital admission procedures to the visitors
- Provide accurate records of purchased equipment and other medical supplies
- Process medical insurance claims, medical billing, and electronic claims, and assigned correct codes
Education
Certificate - Medical Assistant Program
Lincoln Technical Institute
Diploma - Center for Applied Technology and Engineering
Frederick Douglass High School
Bachelor of Science - Nursing
Chamberlain College of Nursing
Sandy Springs, GA05.2026
Skills
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Follow-up skills
- Patient scheduling
- Scheduling appointments
- Multi-line phone systems
- Confidentiality
- Charting and clinical documentation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Clinical Intake Specialist
MEND Nutrition
08.2024 - Current
Care Navigator
Boulder Care Provider Group
09.2022 - Current
Patient Connections Associate
Piedmont Healthcare
03.2020 - 09.2022
Triage Medical Assistant/Clinical Medical Assistant - Endocrinology, Internal Medicine, Family Medicine
Piedmont Healthcare Cooperation
04.2017 - 01.2018
Clinical Service Representative
Piedmont Urgent Care
06.2015 - 01.2020
Medical Assistant/Surgical Assistant/Triage Medical Assistant
Dermatology Associates of Atlanta
07.2012 - 01.2017
Medical Assistant
Olansky Dermatology Associates
06.2008 - 05.2012
Medical Assistant
Atlanta West Dermatology
06.2006 - 02.2008
Front Office Assistant
Ear, Nose and Throat Institute
04.2005 - 03.2006
Certificate - Medical Assistant Program
Lincoln Technical Institute
Diploma - Center for Applied Technology and Engineering
Frederick Douglass High School
Bachelor of Science - Nursing
Chamberlain College of Nursing
Similar Profiles
Sammy SikesSammy Sikes
Automotive Refinisher at Wreck-A-Mend Collision CenterAutomotive Refinisher at Wreck-A-Mend Collision Center
Scott PulsipherScott Pulsipher
Medical Scribe and Scribe Director at Mend Urgent Care and Primary CareMedical Scribe and Scribe Director at Mend Urgent Care and Primary Care
Gayathri Panneer SelvamGayathri Panneer Selvam
QA Analysts at Mend SolutionsQA Analysts at Mend Solutions