Cheryl B. Kinsey

Helping clients deliver better health and human services outcomes

• Member services providing knowledgeable responses to basic and elevated complex eligibility and benefit inquires.
• Problem solving clients problems, updating account history and providing appropriate resolutions for the best outcome.
• Claims management, helping with claims submission, status checks, and resolving claim disputes or denials.
• Collaborate with and assist in training of new team members.

• Assist and support the Chief Executive Officer.
• Responsible for performing clerical duties.
• Provide accounting and organization skills to handle billing as it relates to the day-to-day operations.
• Manage and coordinate the load management.

• Trained and developed staff of 150 store employees, new store team leads and interns.
• Served as a resource and liaison for team members, management, vendor, and field partners.
• Led company-wide initiatives for guest services, profitable sales, inventory, and expense control.
• Supplied loss preventions strategies to preserve the profit for the company.
• Supervised executive leaders district wide for the Red Card Program results in each store.
• Coordinated and provided support training to the employees on processes, standards, and tasks for the opening of new stores.

• Assessed, selected, and trained hourly positions.
• Promoted an inclusive environment with confidentiality, recognition and rewarding exemplary performance.
• Managed schedules, payroll, assisted the team in obtaining benefits, resources and support relevant to their individual needs.
• Performed leadership duties to ensure team productivity, customer service and store brand expectations.

• Accountable for driving total store sales and exceptional guest service experiences to impact store profitability.
• Established schedules, anticipated staffing needs through effective talent plans and recruitment for both long- and short-term needs.
• Talented management of hourly leaders with specific training for growth and development.
• Lead and coach hourly leaders to ensure timely and accurate onboarding of hourly team members.
• Ability to understand and utilize key business reports for troubleshooting to effectively follow up on areas of opportunities in service, brand, and inventory sales.
• Quickly responded to any negative guest shopping experience to de-escalate the situation protecting the company brand.