Cheryl L. Mooney
Atlanta
Summary
Highly skilled IT professional with 13 years of dedicated experience at the Georgia Department of Education seeking a Data Center Technician I or Customer Support Data Center Technician role. Expert in hardware integration, server-side troubleshooting, and infrastructure management, dedicated to maintaining 100% uptime and providing elite-level technical support in high-stakes environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
System Administrator II (Technical Analyst)
Georgia Department of Education
Atlanta, GA
01.2012 - 12.2025
- Infrastructure Operations: Perform routine network configuration tasks supporting Microsoft Azure Cloud Administration, Wireless, and Ethernet technologies to ensure seamless connectivity.
- Hardware Lifecycle Management: Conduct asset management for large-scale refresh roll-outs, including hardware break-fix, installation, and decommissioning of surplus inventory.
- Server & System Integration: Integrate and modify enterprise hardware for IBM Lenovo, Dell, and Apple platforms, ensuring compliance with strict state and federal regulatory policies.
- Security & Data Integrity: Implement hardware and software encryption using Microsoft and MFA (Yubico) utilities to protect critical infrastructure.
- Access Control: Administer Group Policy and network architecture protocols using Active Directory and MS Admin Center for 300+ employees.
- Environmental Oversight: Enforce network architecture and infrastructure policies through staff training to maintain environmental integrity and prevent data loss.
- Critical Incident Response: Provide technical analysis and communication for critical network issues, acting as a primary liaison for departmental technology development.
- Change Management: Meticulously record change management requests for new hardware and software implementations to ensure operational transparency.
Information Technology Specialist (Data Management)
Coca Cola Refreshments
Atlanta, GA
05.2011 - 12.2011
- Enterprise Customer Support: Provided mission-critical support for 4,000+ employees and customer organizations.
- Database Operations: Resolved database system content issues and completed high-volume change requests.
- System Maintenance: Installed, configured, and resolved technical issues regarding Microsoft, COTS, and legacy software packages.
- Compliance & Security: Conducted account management reviews in accordance with Sarbanes-Oxley requirements and IT standard operating procedures.
- Documentation: Developed shipping and receiving reports and updated accurate problem/change ticket logs.
Information Technology Specialist (Operating Systems)
Federal Aviation Administration
Atlanta, GA
10.2010 - 03.2011
- Hardware Break-Fix: Applied expert troubleshooting to repair peripheral issues for laptops, PCs, printers, and scanners.
- Deployment: Utilized Norton Ghost to configure and deploy PCs and notebooks specific to departmental production needs.
- Network Access: Instructed users and supported Citrix VPN and firewall technologies for secure remote domain access.
- SLA Management: Consistently met Service Level Agreements (SLAs) by providing rapid, accurate technical support to technical and non-technical staff.
Information Technology Specialist
Emory Healthcare
Atlanta, GA
02.2010 - 08.2010
- Critical Systems Support: Supported a large array of clinical applications and associated technical tools to resolve day-to-day issues.
- Hardware Repair: Repaired laptops, PCs, printers, and specialized hospital equipment.
- Administrative Tools: Managed user accounts and password requests using Active Directory, Citrix Management Console, and DameWare.
Information Technology Specialist (Systems Analyst)
Piedmont Healthcare
Atlanta, GA
11.2007 - 02.2010
- Connectivity Management: Utilized Cisco VPN, Nortel Contivity, and Citrix Console Management to manage network access rights.
- Server Operations: Used Windows Server Manager for print server refreshes and monitoring server outages.
- System Deployment: Responsible for imaging and host configurations of thin client and FAT desktop devices.
Information Technology Specialist
ADP INC.
Alpharetta, GA
03.2003 - 08.2007
- Scale Operations: Supported over 2,200 PC systems, hardware, and networked host configurations for server connectivity.
- Security Implementation: Actively maintained PGP and Safeguard Easy Whole disk encryption software for data security.
- Connectivity: Regulated internal wireless installations and maintained Virtual Private Network (VPN) software upgrades.
Education
A.S. - Art Design and Merchandising
Bauder College
Atlanta, GASkills
- Hardware: Server Racks, IBM/Lenovo/Dell/Apple Systems, HP/Xerox Printers, Mobile Devices, MFA (Yubico)
- Software: Microsoft Office 365, Azure, ServiceNow/Magic/Tivoli Ticketing, Norton Ghost, Citrix, FortiClient VPN
- Networking: Ethernet, Wireless, VPN, Firewall, TCP/IP, Active Directory
Certification
- Security+ Certified, Advanced Technology Group
- Network+ Certified, New Horizons
- A+ Certified, Advanced Technology Group
- HDI-SCA Certified (Specialized Computer Associate)
- Cyber Security Awareness Training (2022, 2023, 2024)
- Infrastructure: Rack/Stack, Cabling (Ethernet/Fiber), Power Distribution
Hardware/SOFTWARE Break-Fix
Systems: Microsoft Azure Cloud Administration, Active Directory, MS Admin Center, Windows Server
Timeline
System Administrator II (Technical Analyst)
Georgia Department of Education
01.2012 - 12.2025
Information Technology Specialist (Data Management)
Coca Cola Refreshments
05.2011 - 12.2011
Information Technology Specialist (Operating Systems)
Federal Aviation Administration
10.2010 - 03.2011
Information Technology Specialist
Emory Healthcare
02.2010 - 08.2010
Information Technology Specialist (Systems Analyst)
Piedmont Healthcare
11.2007 - 02.2010
Information Technology Specialist
ADP INC.
03.2003 - 08.2007
A.S. - Art Design and Merchandising
Bauder College