Cheryl Mims
Lawrenceville
Summary
Professional with commitment to high standards and results-driven outcomes. Proven ability to handle sensitive legal documents with precision and care, and a strong background in time-sensitive deliveries. Known for reliability, adaptability, and commitment to maintaining strict protocols. Skilled in managing routes, ensuring secure and timely transport of sensitive information, and working collaboratively with management. Recognized for excellent communication, problem-solving abilities, and consistent focus on achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Server
Provest/Atlanta Processors
01.2024 - Current
- Served legal documents efficiently to ensure compliance with court deadlines.
- Coordinated with law enforcement and clients to facilitate smooth service processes.
- Maintained accurate records of served documents for reporting and follow-up purposes.
- Developed effective strategies for locating individuals to ensure timely service delivery.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Monitored changes in local laws and regulations affecting process serving operations for compliance adherence.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Optimized route planning to maximize productivity while minimizing travel time between service locations.
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
Claim Associate
State Farm
12.2022 - Current
- Assisted with inbound and outbound calls to customers within a fast-paced call center environment; supported customers through personalized, caring, and simple interactions during the claims process.
- Proactively investigate claims, apply policy coverages, accurately document claim files, and deliver a remarkable customer experience by assisting and handling claims within Property Express.
- Verified policyholder information to ensure that claims were paid correctly.
- Communicated with policyholders to explain claim decisions and answer inquiries.
- Analyzed customer inquiries to determine the appropriate course of action for claims resolution.
Customer Service Advisor
Unum
11.2020 - 12.2022
- Assisted customers with accurate information regarding their policy and coverage-related questions for healthcare benefits in a timely manner.
- Met company goals and metrics to guarantee the best experience for customers.
- Express empathy, professionalism, accurate feedback, and guidance, while protecting customers' privacy at all times.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Followed all documented processes and workflows to enhance customer service and reduce customer effort and operating efficiency.
Claim Support - Call Team
State Farm
11.2019 - 06.2020
- I worked in a team environment where my primary responsibility was to connect misrouted callers to the correct claim handler of the department.
- Assisted other Claims Support departments in handling various tasks when needed, such as disclosure, data entry, and emails.
Inbounds Contacts Representative 1
Humana
11.2018 - 11.2019
- Assisted customers with the dental coverage benefits in a professional and courteous manner.
- Consistently met daily performance goals set by management team members.
- Provided members and dental providers with details regarding members' benefits, granted pre-authorizations for dental treatment if covered, and advised current and prospective members of details about network providers.
- Responsible for recording details of inquiries, comments, complaints, transactions, interactions, and acting in accordance with them while assisting with unresolved and pending customer grievances.
Education
Bachelor of Arts - Accounting
Strayer University
Atlanta, GAGED - undefined
OIC of Alabama
Montgomery, AL04.1996
Skills
- Policy interpretation
- Claims investigation
- Transaction reconciliation
- Payments
- Time management strategies
- Clear oral communication
- Data entry
- Close attention to detail
- Strong problem-solving abilities
- Team player
- Legal correspondence
- Flexibility
- Strong ethics
- Database searching
Certification
- HIPPA, North American Learning Institute
- Blood Borne Pathogens, North American Learning Institute
Timeline
Process Server
Provest/Atlanta Processors
01.2024 - Current
Claim Associate
State Farm
12.2022 - Current
Customer Service Advisor
Unum
11.2020 - 12.2022
Claim Support - Call Team
State Farm
11.2019 - 06.2020
Inbounds Contacts Representative 1
Humana
11.2018 - 11.2019
GED - undefined
OIC of Alabama
Bachelor of Arts - Accounting
Strayer University