Summary
Overview
Work History
Education
Websites
Awards
Timeline
Generic
Cheryl Pogue

Cheryl Pogue

Atlanta

Summary

Senior Manager with over 15 years of experience in optimizing service operations to enhance production efficiency and customer satisfaction. Demonstrated success in leading cross-functional teams and implementing innovative technology solutions. Expertise in strategic planning, change management, and data-driven decision-making. Committed to excellence in healthcare service delivery and fostering high-performing teams.

Overview

15
15
years of professional experience

Work History

Senior Manager, Service Brokers

Public Partnerships, LLC | PPL
Alpharetta
06.2024 - Current
  • Drove formation of new teams and successful implementation of Information & Assistance programs across multiple state contracts.
  • Developed streamlined workflows for Program Managers, focusing on contract compliance and technical guidance.
  • Executed policies that ensured program fidelity and enhanced operational excellence.

Senior Manager, Service Operations

Evolent Health (formerly IPG)
Atlanta
03.2019 - 05.2024
  • Directed operations for Authorizations and Case Management teams, achieving a 55% improvement in productivity and cost reduction.
  • Led transformation initiatives leveraging data analytics and continuous improvement frameworks to exceed industry KPIs.
  • Fostered a high-performance culture through mentorship, significantly improving client satisfaction and team engagement.

Manager, Client Services

Evolent Health (formerly IPG)
Atlanta
12.2015 - 03.2019
  • Launched a performance feedback system, increasing team productivity by 50% within 30 days.
  • Collaborated with executive leadership to deliver performance dashboards, helping the team exceed MBO goals by 100%.
  • Spearheaded onboarding and training initiatives, earning multiple RITE Awards for excellence.

Program Manager

Evolent Health (formerly IPG)
Atlanta
03.2015 - 12.2015
  • Led major concurrent operations projects including Source Medical and CPT/DX, driving a 55% productivity boost.
  • Oversaw UAT efforts and enhancement testing, improving system efficiency by 85%.
  • Coordinated enhancement and break-fix processes to ensure customer satisfaction improved by 80%.

Operations Supervisor, Materials Management | Operations Project Leader

Evolent Health (formerly IPG)
Atlanta
08.2013 - 03.2015
  • Developed and presented recurring reports to drive operational insights and improvements.
  • Increased productivity by 55% through targeted process enhancements.
  • Trained and supported multi-timezone staff to ensure smooth day-to-day operations.

Account Manager

Evolent Health (formerly IPG)
Atlanta
04.2010 - 08.2013
  • Delivered superior customer service and communication, resulting in a 55% productivity gain.
  • Built strong client relationships and led system UAT and training projects, enhancing system efficiency by 85%.

Education

Bachelor of Business Administration -

Kennesaw State University
Kennesaw, GA
06-2009

Websites

Awards

  • CEO RITE Award for Excellence - IPG
  • Multiple Recipient for Leadership and Service Recognition

Timeline

Senior Manager, Service Brokers

Public Partnerships, LLC | PPL
06.2024 - Current

Senior Manager, Service Operations

Evolent Health (formerly IPG)
03.2019 - 05.2024

Manager, Client Services

Evolent Health (formerly IPG)
12.2015 - 03.2019

Program Manager

Evolent Health (formerly IPG)
03.2015 - 12.2015

Operations Supervisor, Materials Management | Operations Project Leader

Evolent Health (formerly IPG)
08.2013 - 03.2015

Account Manager

Evolent Health (formerly IPG)
04.2010 - 08.2013

Bachelor of Business Administration -

Kennesaw State University

Similar Profiles

CREATE PROFILE
Cheryl Pogue