Cheryl Sharpe
Lithonia
Summary
Highly effective professional with a successful 20 plus year background in Management and Customer Service. Dedicated and passionate about providing excellent customer service and exceeding organizational goals. Adept at drastically reducing turnover and building motivated service and management teams. Highly skilled in recruiting, training and performance management.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Concentrix
Lithonia
09.2025 - Current
- Assisted customers with inquiries and concerns through various communication channels.
- Provided product information to enhance customer understanding and satisfaction.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
Customer Service Representative
Liveops
Lithonia
08.2024 - Current
- Assisted customers with inquiries and concerns through various communication channels.
- Provided product information to enhance customer understanding and satisfaction.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
Store Manager
Muller Management/McDonalds
Atlanta
10.2006 - 04.2022
- Supervised over 50 plus employees, including management personnel
- Recruited, hired and trained new staff.
- Maintained strong attention to detail to ensure cost effectiveness in food, labor, and inventory management.
- Calmed angry customers, repaired trust, and designed effective solutions to resolve issues.
- Handle customer complaints via phone, email and face to face.
- Promote guest satisfaction to steady repeat business.
- Facilitated team-building activities to enhance collaboration and communication.
- Able to multi-task with strong problem solving skills.
Education
Home Economics -
Ohio State University
Columbus, OHSkills
- Complaint handling
- Service workflow
- Inbound and outbound calling
- Communication skills
- Problem solving
- Attention to detail
- Time management
- Task prioritization
- Adaptability skills
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- Product knowledge
- Researching
- Inbound and outbound calling
Timeline
Customer Service Representative
Concentrix
09.2025 - Current
Customer Service Representative
Liveops
08.2024 - Current
Store Manager
Muller Management/McDonalds
10.2006 - 04.2022
Home Economics -
Ohio State University