Chetara Ritchie
Atlanta
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager /Head Bartender
Zanzi Bar Restaurant & Lounge
Sandy Springs
04.2024 - 03.2025
- Led day-to-day operations of a high-volume restaurant and lounge, ensuring seamless service and customer satisfaction.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Developed marketing strategies, special events, and promotions to boost customer engagement and revenue.
Bartender
Bar44 sports bar
Marietta
11.2022 - 05.2023
- Greeted customers and provided excellent customer service.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Assisted in setting up the bar for service shift.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Balanced daily registers and generated sales reports for management.
Manager /Head Bartender
Chef Rob's Caribbean cafe
Sandy Springs
08.2020 - 03.2023
- Improve customer engagement boy delivering exceptional service.
- Create new beverage recipes, including the bar's highest-selling drink.
- Lead and coordinate the setup of special events and private parties.
- Promote upcoming bar events, programs, and weekly trivia game nights; recruit, hire, and train all new bar staff.
- Assist bartenders in maintaining adequate supplies, and beer kegs, for the bar and extended service area.
Waitress
grown folks Cafe
Riverdale
10.2019 - 06.2020
- Assisted in seating guests at tables or booths.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers, answered questions and recommended specials to increase profits.
Hookah Attendant
50 yardline bar and grill
Riverdale
07.2019 - 06.2020
- Prepped and served hookahs for guests.
- Assured hookahs were properly assembled, and worked correctly for guests.
- Taking orders and recommending different hookah items and flavors.
- Followed all established restaurant practices and procedures.
Education
GED -
SUNY Bronx Educational Opportunity Center
The Bronx, NY12-2017
Skills
- Team leadership
- Ability to work under pressure
- Self-motivation, attentiveness
- Excellent problem-solving skills
- Interpersonal and verbal skills
- conflict resolution
- organization and communicational skills
- delivers exceptional customer satisfaction
- Empathetic and courteous
- detail-oriented
- Cash handling
- mixologist
- Management
Certification
360 training
Certified mixologist
Pouring permit
References
References available upon request.
Timeline
Manager /Head Bartender
Zanzi Bar Restaurant & Lounge
04.2024 - 03.2025
Bartender
Bar44 sports bar
11.2022 - 05.2023
Manager /Head Bartender
Chef Rob's Caribbean cafe
08.2020 - 03.2023
Waitress
grown folks Cafe
10.2019 - 06.2020
Hookah Attendant
50 yardline bar and grill
07.2019 - 06.2020
GED -
SUNY Bronx Educational Opportunity Center
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