Chevon Stowers
Marietta
Summary
Customer service professional proficient in enhancing provider relationships and operational efficiency within the healthcare sector. Expertise in accurate documentation and issue resolution ensures high-quality service delivery. Compassionate and detail-oriented, thriving in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Agent
Are You Impressed?
11.2024 - Current
- Delivered high-quality customer service via phone, email, and messaging channels, fostering positive client relationships.
- Assisted clients with custom clothing and accessory orders, ensuring accurate and timely processing to meet client expectations.
- Resolved special-circumstance orders involving customizations, design adjustments, and production exceptions to enhance client satisfaction.
- Collaborate with production teams to resolve issues and ensure customer satisfaction.
- Maintain detailed order documentation and update client records in internal systems.
Business Solutions Program Manager
Zelis Healthcare, Inc.
09.2022 - 11.2024
- Enrolled dental providers in electronic payment solutions, enhancing operational efficiency and supporting revenue growth.
- Managed provider accounts, resolved issues, and facilitated seamless onboarding processes.
- Built strong provider relationships through educational initiatives and ongoing communication.
- Maintain accurate CRM documentation and deliver high-quality support.
Customer Care Representative
Zelis Healthcare, Inc.
10.2021 - 09.2022
- Managed high-volume inbound calls from providers, clients, and members, ensuring timely and accurate resolution of inquiries.
- Resolved payment, claims, and account inquiries with accuracy and professionalism.
- Guided callers through services and escalated unresolved issues to appropriate departments for effective follow-up.
- Achieved productivity and quality standards while ensuring HIPAA compliance in all tasks.
Onsite Camp Supervisor
Social Skills Today
08.2017 - 08.2021
- Oversaw program operations and managed staff roles to ensure smooth participant activities.
- Assisted with event registration processes and maintained effective communication for administrative tasks.
- Supervised daily camp activities to ensure safety and engagement.
- Coordinated schedules for staff and campers to optimize participation.
- Developed social skills programs tailored to diverse camper needs.
Certified Instructional Paraprofessional
Fulton County Public Schools
10.2018 - 05.2021
- Supported students with EBD and ASD through structured instruction, enhancing engagement and comprehension.
- Assisted with IEP implementation, fostering individualized learning while ensuring a safe and supportive environment.
- Assisted teachers with classroom management and student engagement activities.
- Supported students with diverse learning needs in individual and group settings.
- Collaborated with educators to develop instructional materials and lesson plans.
Chief Operating Officer
Sock Junkie
03.2014 - 02.2018
- Generated $750K+ in sales within two years.
- Managed operations for customer service, sales, and fulfillment to ensure seamless workflow.
- Led training sessions for remote call center staff to strengthen service delivery.
Education
B.S. - Sociology
University of Houston
Clear Lake, TXSkills
- Client Relationship Management
- Donor support
- Payment processing
- Payment Processing
- CRM & Data Entry Accuracy
- Documentation
- Issue resolution
- Multi-System Navigation
- Data Management
- Call Center Metrics
- Operational Support
- Project Coordination
- Power BI
- Microsoft Office Suite
- OneNote
- HIPAA compliance
- Relationship Building
- Document Management
Certification
- Advanced Family & Divorce Mediation
- Alternative Dispute Resolution
Systems And Tools
- OnBase
- GEMS/RIMS
- Compass
- Power BI
- PLU/NPPN
- OneNote
- OLS
- Smartsheet
- Microsoft Office Suite
Timeline
Client Agent
Are You Impressed?
11.2024 - Current
Business Solutions Program Manager
Zelis Healthcare, Inc.
09.2022 - 11.2024
Customer Care Representative
Zelis Healthcare, Inc.
10.2021 - 09.2022
Certified Instructional Paraprofessional
Fulton County Public Schools
10.2018 - 05.2021
Onsite Camp Supervisor
Social Skills Today
08.2017 - 08.2021
Chief Operating Officer
Sock Junkie
03.2014 - 02.2018
B.S. - Sociology
University of Houston