Chevone Hammond
Rex,GA
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
9
9
years of professional experience
Work History
Waitress
BQE Restaurant & Lounge
11.2019 - 01.2024
- Promoted items on bottle list, while assertively up-selling menu items
- Quickly recorded transactions on POS in Toast system to delivered prompt service
- Developed and maintained positive working relationships with others to reach business goals
Waitress
Copeland's of New Orleans - Atlanta
08.2018 - 05.2019
- Be positive, friendly, helpful and professional even when working under pressure
- Maximized efforts towards productivity, identify problem areas and assist in implementing solutions
- Utilized knowledge of food and drink menu to make perfect recommendation for each customer
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Lead Waitress
McCormick & Schmick's Seafood & Steaks
10.2016 - 08.2018
- Assists with training of new employees as requested with all assigned uniforms following established standards
- Prepared and served bottles as ordered, check with customers to ensure satisfaction and inform guest about upcoming events
- Handled customer complaints and always ensure customers leave with smiles
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing overall dining experience.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Developed rapport with regular customers, fostering loyalty and repeat business for establishment.
- Explained menu items and suggested appropriate options for food allergy concerns.
Waitress
Dugans Bar & Grill
08.2014 - 10.2016
- Greeted guest and accompany them to their table, while answering questions regarding menu selection and bottles prices
- Learned to work quickly and efficiently in busy environments
- Ensured that orders and table numbers coincide with each order to ensure accuracy
- Kept server areas clean and stocked to increase efficiency while working tables.
Skills
- High Energy Verbal Communication
- Up-selling
- Attentive Service
- Winning over difficult guests
- Anticipating guest needs
- Team Player
- Building Rapport
- Product Knowledge
- Goal Driven
- Strong multitasking
Timeline
Waitress
BQE Restaurant & Lounge
11.2019 - 01.2024
Waitress
Copeland's of New Orleans - Atlanta
08.2018 - 05.2019
Lead Waitress
McCormick & Schmick's Seafood & Steaks
10.2016 - 08.2018
Waitress
Dugans Bar & Grill
08.2014 - 10.2016
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