Summary
Overview
Work History
Education
Skills
Timeline
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Chevonne Webb

Columbus

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Team Leader

Walmart
Columbus
07.2021 - Current
  • Developed strategies for problem solving and conflict resolution among team members.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.

Customer Service Associate

Walmart
Columbus
03.2021 - 07.2022
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Provided information about products and services available to customers.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Resolved customer inquiries in a timely manner.
  • Greeted customers and identified their needs.

Cashier

Walmart
Columbus
07.2020 - 04.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.

Sales Associate

University of Alabama
Tuscaloosa
03.2019 - 03.2020
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in market place.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing and styling.

Education

Bachelor of Science - Athletic Training

University of Alabama
Tuscaloosa, Alabama
08.2018 - 07.2020

Skills

  • Conflict resolution
  • Team coordination
  • Data analysis
  • Compliance oversight
  • Customer relationship management
  • Performance monitoring
  • Customer service excellence
  • Effective communication
  • Problem solving
  • Leadership skills
  • Strategic planning
  • Daily workflow improvement

Timeline

Team Leader

Walmart
07.2021 - Current

Customer Service Associate

Walmart
03.2021 - 07.2022

Cashier

Walmart
07.2020 - 04.2021

Sales Associate

University of Alabama
03.2019 - 03.2020

Bachelor of Science - Athletic Training

University of Alabama
08.2018 - 07.2020

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Chevonne Webb