Cheyenne Flores
Mccaysville
Summary
Customer Service Expert recognized for efficiently completing tasks with high productivity. Possess in-depth knowledge of customer relationship management, conflict resolution, and effective communication strategies. Excel at active listening, empathy, and patience, which are crucial for success in this role. Committed to leveraging these skills to enhance customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Expert
BlueCross BlueShield, TN
09.2019 - Current
- Utilized problem solving skills to resolve customer issues quickly and accurately.
- Followed-up with customers to ensure satisfaction.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Processed payments from customers using various payment methods.
- Responded promptly to customer inquiries in person, by telephone, or via email.
- Managed incoming calls from customers efficiently and effectively.
- Maintained up-to-date knowledge of company's products and services.
- Participated in mentoring sessions for new employees regarding customer service protocols.
- Mentoring since 2022
- AEP/OEP Seasonal TTE since 2023
- Early Adopters focus group since 2024, released April 2025
- Assisted on chat line with Teleperformance representatives alongside TTEs
Assistant Manager
Cash Express
01.2019 - 07.2019
- Weekly Audits
- Weekly Ongoing Comprehensive Training
- 2-12 Hours Weekly Outside Marketing
- Loan Granting and Understanding
- Maintaining Good Customer Relationships
Customer Service Representative
Aaron’s
06.2016 - 01.2019
- Payment Transactions
- Sales and Marketing
- File Processing, Data Input, Filing
- Screening Calls and Forwarding Messages
- Starting and Completing Work Orders
Shift Leader
Little Caesars
02.2013 - 05.2016
- Truck Ordering
- Morning and Night Closing
- Inventory Counts
- Bank Routine and Money Handling
Skills
- Written and verbal Communication Skills
- Word
- Excel
- Data Entry
- Facets
- Agent Workspace/ Cloud
- Marx
- Software navigation
- Call center experience
- Conflict Resolution
- Ability to work independently or with a group
- Analytical decision making abilities
References
- Naomi Brown, (706) 639- 3658, Manager (cash express)
- Sonnie O’dell, (423) 580- 9268, Former TTE, coworker (BCBST)
- Samantha Brinkley, (423) 580-1193, Friend, 5 years
- Stephanie Bolding, (423) 320- 4399, Former TTE, coworker (BCBST)
Timeline
Customer Service Expert
BlueCross BlueShield, TN
09.2019 - Current
Assistant Manager
Cash Express
01.2019 - 07.2019
Customer Service Representative
Aaron’s
06.2016 - 01.2019
Shift Leader
Little Caesars
02.2013 - 05.2016