Chika Nwachukwu
Douglasville,GA
Summary
Seasoned EMR Implementation and Training Consultant with over four years of hands on experience in the successful implementation, configuration, and optimization of leading EMR systems, including AthenaNet, Epic, Cerner, Allscripts, and eClinicalWorks. Expertise in managing end-to-end implementation projects encompasses workflow analysis, system build, Go-Live support, and post implementation optimization. Proven track record in training healthcare providers RNs, medical assistants, office managers, and front desk staff ensures customized education that enhances system adoption and operational efficiency. Recognized for exceptional communication skills and the ability to manage competing priorities while building trust with clinical and administrative stakeholders.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Epic Go-Live Consultant
Montana Health System
03.2024 - 06.2024
- Lead and support the implementation of the Epic Cupid module, ensuring that all cardiovascular workflows are correctly configured and integrated with other Epic modules.
- Configure and customize the Epic Cupid module to meet the unique needs of our cardiovascular department. Optimize workflows, templates, and order sets to enhance efficiency and accuracy.
- Stay up-to-date with the latest Epic Cupid features, updates, and cardiovascular healthcare trends. Recommend and implement enhancements to improve system functionality and user experience.
- Delivered front-line Go-Live support for Epic and Athena users, ensuring a smooth transition by addressing real-time issues and questions during system rollouts.
- Trained clinical and administrative staff on best practices for using Epic Cupid and AthenaClinicals, adapting sessions to various skill levels and specialties.
- Collaborated with physicians, nurses, and office managers to redesign workflows, improving efficiency, reducing redundancy, and boosting user satisfaction.
- Configured and customized EMR templates, order sets, and task flows to align with clinical goals and streamline daily operations.
- Maintained a calm and approachable presence on-site, helping users stay confident and focused during high-pressure Go-Live periods.
Implementation Consultant Athena
Village MD
11.2023 - 02.2024
- Collaborated with implementation teams to measure and monitor system performance metrics during Athena Go-Live and stabilization periods.
- Led configuration reviews to ensure integration of athena modules with existing clinical operations, minimizing disruption and enhancing continuity of care.
- Provided technical support during post-Go-Live for Athena users, ensuring proper task routing, messaging workflows, and documentation accuracy.
- Participated in ongoing optimization sessions with client stakeholders, providing data-driven insights on AthenaNet performance and user adop
Epic Go-Live Consultant
Boston Medical Center,
12.2022 - 11.2023
- Helped clinics transition from paper workflows or legacy EMRs to Epic and Athena, minimizing downtime and maximizing staff readiness.
- Documented user issues and escalated complex problems to the appropriate support teams, ensuring timely resolution and tracking.
- Supported over 100 providers across multiple specialties in adapting to new EMR tools, ensuring minimal productivity loss during rollouts.
- Leveraged knowledge of healthcare operations and EMR tools to proactively optimize features like Task Assignment Overrides and encounter workflows.
Epic Help Desk
Hctec
07.2020 - 12.2021
- Provided one-on-one and group training sessions to ensure staff could navigate EMR systems confidently and independently post-Go-Live.
- Served as the primary point of contact during implementation, bridging communication between technical teams and end users.
- Identified user pain points and implemented immediate solutions to minimize disruption and ensure compliance with clinical protocols.
- Offered post-Go-Live remote support and follow-up coaching to reinforce best practices and answer lingering user questions.
- Assisted in the configuration of cardiovascular-specific workflows in Epic Cupid to improve accuracy in documentation and order entry.
Education
M.D. - Medicine
Ross University School of Medicine
Barbados 05-2020
Skills
- EPIC
- Athena Net
- Athena Clinicals
- Application Training
- EMR Trainer
- Public speaking
- Documentation
- EMR conversions
- Classroom training
Certification
Six Sigma Project Management Certification - 4+ years of Project Management Experience and successfully implemented over 50 projects for large enterprise businesses.
Timeline
Epic Go-Live Consultant
Montana Health System
03.2024 - 06.2024
Implementation Consultant Athena
Village MD
11.2023 - 02.2024
Epic Go-Live Consultant
Boston Medical Center,
12.2022 - 11.2023
Epic Help Desk
Hctec
07.2020 - 12.2021
M.D. - Medicine
Ross University School of Medicine
Title
Athena Net,Athena Clincals,Credentialed Trainer in multiple Epic modules. Credentialed in Ambulatory, ASAP,Radiant applications,
Epic experience with ADT/Prelude, Ambulatory, Cupid, Inpatient, Cadence, ClinDoc, HIM, Optime, Radiant, Stork, Willow applications