Chikiera Gilmore
Conyers
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
18
18
years of professional experience
Work History
General Manager
Candlewood Suites Hotel
Jackson
12.2024 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Group Sales & Marketing Coordinator
Hilton Garden Inn Hotel
Buckhead
05.2024 - 12.2025
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Generated leads through cold calling, networking, referrals and other methods.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Input customer data into system, updating information regularly with changes to buying habits.
- Created promotional materials, including brochures, flyers, ads, and direct mail pieces.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Compiled weekly and monthly reports of sales activities for management review.
- Conducted in-depth research on competitor trends, products and services.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
Sales & Marketing Manager /Front Desk Supervisor
Avid Hotel
Conyers
03.2023 - 05.2024
- Implemented effective pricing strategies according to industry trends and customer segmentation criteria.
- Coached, developed and motivated team to achieve revenue goals.
- Developed and implemented sales strategies to target potential customers.
Front Office Manager
Holiday Inn Express Hotel
Columbia
01.2016 - 08.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Offered dining information and helped guests organize local activities to enhance stay.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Shift Lead Manager
McDonalds
Columbia
01.2010 - 01.2016
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Uphold high standards of productivity and quality in operations.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Cashier
Piggly Wiggly Supermarket
Columbia
06.2008 - 01.2010
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
Education
GED -
Georgia Piedmont Technical College
Clarkston, GASkills
- Sales tracking
- Profit and revenue-generating strategies
- Persuasive negotiations
- Resolution-oriented
- Team oversight
- Exceptional multi-tasker
- Recruiting and hiring
- Credit and Cash Payments
- Online Bookings Management
- Room Key Issuance
- Account Balancing
- Teamwork and Collaboration
- Customer Service
- Phone and Email Etiquette
- Guest Registration
- Computer Skills
- Lobby Maintenance
- Check In and Check Out Procedures
- Room Assignment
- Brand-Building Strategies
- Strategic Planning
- Contract Negotiations
- Goals and performance
- Sales reporting
- Exceptional leader
- Upselling
- Strong enthusiasm
- Budget management
Timeline
General Manager
Candlewood Suites Hotel
12.2024 - Current
Group Sales & Marketing Coordinator
Hilton Garden Inn Hotel
05.2024 - 12.2025
Sales & Marketing Manager /Front Desk Supervisor
Avid Hotel
03.2023 - 05.2024
Front Office Manager
Holiday Inn Express Hotel
01.2016 - 08.2022
Shift Lead Manager
McDonalds
01.2010 - 01.2016
Cashier
Piggly Wiggly Supermarket
06.2008 - 01.2010
GED -
Georgia Piedmont Technical College