China Akins
Atlanta,GA
Summary
Dynamic and detail-oriented administrative professional with a proven track record of enhancing operational efficiency and supporting executive teams. Expertise in managing complex schedules, coordinating communications, and streamlining office processes to foster productivity. Adept at utilizing technology to implement innovative solutions that drive organizational success. Committed to delivering exceptional service and maintaining a positive work environment.
Overview
6
6
years of professional experience
Work History
Workflow Specialist
Accent Care Home Health
02.2024 - 01.2026
- Scheduling and appointment setting
- Patient education
- Managing calendars
- Stand up and stand down meetings
- Creating reports based on productivity and unscheduled visits
- Clearing workflow in a timely manner
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Facilitated team productivity by providing strong leadership and surmounting challenges.
- Liaised between clients and management to provide updated status reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Paid attention to detail while completing assignments.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Followed up with patients to reschedule missed appointments.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Shift Leader
Walgreens
01.2021 - 02.2024
- Cash drops too safe
- Greet patients and customers
- Help with services and products
- Answer phone, photo printer, copy machines
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Set priorities and coordinated strategic direction for floor and members, in accordance with direction of site manager and company CEO.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Managed order fulfillment and organization of online and promotional package orders.
- Organized and understood goals, sales and requirements of site floor.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Externship-medical Assistant
Anwan Wellness Center
02.2020 - 01.2021
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Gathered patient history
- Documented all information in patient's charts
- Assisted physician in preparing for procedures
- Gave instructions to patients as directed by the physician or nursing staff
- Maintain instruments and prepared sterilization as required
- Triaged and processed messages from patients and front office staff.
- Maintain patient confidentiality.
- Follow universal precautions
- OSHA standards and regulations
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
Highschool Diploma -
Tucker Highschool
Tucker, GA01.2014
Associate of Arts - Medical assistant
Genesis Career College
Jonesboro, GASkills
- Detail-oriented data management
- Patient data management
- Participant registration coordination
- Appointment coordination
- Patient instruction
- Medical terminology
- Phlebotomy
- Vital signs
- Medication administration
- Equipment-facsimile machine, phone, fax, scanner, copier, Microsoft Word, PowerPoint, access, Excel and outlook email
- Typing 35 WPM
- Quality management skills
- Cross-functional team leadership
- Business process improvement
- Project requirements documentation
- Workflow Analysis
Timeline
Workflow Specialist
Accent Care Home Health
02.2024 - 01.2026
Shift Leader
Walgreens
01.2021 - 02.2024
Externship-medical Assistant
Anwan Wellness Center
02.2020 - 01.2021
Highschool Diploma -
Tucker Highschool
Associate of Arts - Medical assistant
Genesis Career College