China M. Bowen
Stone Mountain
Summary
Seeking an entry-level position with potential for long-term growth in a challenging, professional environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Housekeeper
Merry Maids
01.2024 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
Customer Service/Pharmacy Help Desk rep
Sitel Cigna
04.2022 - 01.2024
- Answering inbound calls
- Placing orders/filling home delivery prescriptions
- Answering pharmacy benefits/coverage questions
- Notating calls
- Answering pharmacy calls
- Processing Payments
- Updating account information
- Provided excellent customer service, empathizing with user concerns and resolving issues in a timely manner.
- Streamlined help desk processes for increased efficiency with clear communication and thorough documentation.
- Enhanced team productivity by collaborating effectively with colleagues to resolve complex issues quickly.
- Maintained exceptional first-call resolution rates through diligent troubleshooting and problem-solving skills.
Insurance specialist
Sykes allergen
11.2021 - 03.2022
- Conducting outbound calls
- Verifying pharmacy coverage benefits
- Notating calls
- Completing multiple call lists
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Communicated effectively with members of operations, finance, and clinical departments.
- Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
Customer service rep
Concentrix
06.2021 - 11.2021
- Answering inbound calls
- Troubleshooting issues
- Notating calls
- Setting clients up for repairs
- Resolving disputes and refunds
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer service rep
Sykes intuit turbo tax
10.2020 - 05.2021
- Answering incoming calls
- Notating calls
- Assisting clients with tech issues/filing taxes
- Reports
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Jason’s deli
01.2019 - 06.2019
- Answering incoming calls
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/stockroom associate
Burlington
09.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Manager
Spoon Full of Heaven
04.2012 - 09.2017
- Processing customer payment
- Take all orders of guests
- Cook and prepare the customers order
- Maintain communication with customers and staff
- Serve every need of guests
- Placing and receiving orders for store
- Coordinating and catering events
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier/waitress
Jefferson pizza kitchen
10.2016 - 07.2017
- Answering incoming calls
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Merchandising/fulfillment
Macy's
04.2016 - 09.2016
- Processing online orders
- Unloading merchandise from truck
- Placing new merchandise onto sales floor
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Warehouse worker
Co Works
10.2015 - 12.2015
- Working on conveyor belt
- Boxing paint
- Bagging machine
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Retail stock associate
Macy's
07.2015 - 10.2015
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
- Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.
- Demonstrated flexibility and adaptability in responding to changing priorities or store needs, effectively balancing multiple tasks simultaneously.
- Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
Retail Associate
Ross
08.2014 - 04.2015
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Cashier
Sears
11.2013 - 01.2014
- Managing store inventory displays
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Elizabeth Andrews
Stone Mountain, GA01.2014
Eastern University
01.2012
High School -
Lithonia High School
Lithonia, GA01.2011
Skills
- Word processing/Typing
- Microsoft Office Applications
- Analytical Thinking
- Problem Solving
- Customer Service
- Creative Writing
- Windows 7
- Windows XP
- Research
- Filing
Affiliation
Work-Based Learning Program, 09/01/12, 05/01/13
Timeline
Housekeeper
Merry Maids
01.2024 - 05.2024
Customer Service/Pharmacy Help Desk rep
Sitel Cigna
04.2022 - 01.2024
Insurance specialist
Sykes allergen
11.2021 - 03.2022
Customer service rep
Concentrix
06.2021 - 11.2021
Customer service rep
Sykes intuit turbo tax
10.2020 - 05.2021
Cashier
Jason’s deli
01.2019 - 06.2019
Cashier/stockroom associate
Burlington
09.2017 - 12.2017
Cashier/waitress
Jefferson pizza kitchen
10.2016 - 07.2017
Merchandising/fulfillment
Macy's
04.2016 - 09.2016
Warehouse worker
Co Works
10.2015 - 12.2015
Retail stock associate
Macy's
07.2015 - 10.2015
Retail Associate
Ross
08.2014 - 04.2015
Cashier
Sears
11.2013 - 01.2014
Manager
Spoon Full of Heaven
04.2012 - 09.2017
Elizabeth Andrews
Eastern University
High School -
Lithonia High School
Similar Profiles
Theresa FrostTheresa Frost
Housekeeper Supervisor at Merry MaidsHousekeeper Supervisor at Merry Maids
Jennifer ScofieldJennifer Scofield
Housekeeper Team Lead at Merry MaidsHousekeeper Team Lead at Merry Maids
Danielle ReddickDanielle Reddick
Housekeeping/cleaner at Merry MaidsHousekeeping/cleaner at Merry Maids