China Bridges
Valdosta
Summary
Experienced professional with 9 years in customer service and administrative roles, seeking a position as a Collections Representative. Proven track record as a Collection Specialist III at CitiBank, adept at resolving delinquent accounts and negotiating payment arrangements. Strong skills in communication, problem-solving, and Microsoft Office Suite, ensuring efficient operations and customer satisfaction.
Experienced with client support in social services, ensuring efficient case management processes. Utilizes strong organizational and communication skills to assist case managers. Knowledge of confidentiality protocols and documentation procedures to support effective case outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Aide
Southwest Key Program
06.2025 - Current
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
Substitute Teacher
Lowndes County Schools
08.2021 - Current
- Facilitate engaging and educational classroom activities, while maintaining a positive learning environment, in the absence of the primary instructor across various grade levels at Lowndes County Schools.
Administrative Assistant
Senior Citizens Choice
05.2020 - Current
- Manage scheduling, maintain organized filing systems, and handle faxing and order placements to ensure office operations run smoothly.
- Provide prompt and courteous customer service by effectively answering and directing multiple phone lines.
- Operate Microsoft Office Suite proficiently to execute various administrative tasks and prepare essential documents.
Restaurant Manager
Mello’s Juicy Crab and Pub
02.2020 - Current
- Oversee daily operations, staff management, and customer service excellence at Mello’s Juicy Crab and Pub, ensuring a memorable dining experience and maintaining the establishment's reputation for quality.
Client Service Representative
CIOX Health
02.2020 - 08.2020
- Managed inbound communication, efficiently responding to record requests and ensuring adherence to HIPAA regulations.
- Facilitated the secure exchange of confidential information by sending and receiving faxes to and from healthcare professionals and patients.
- Digitized medical records, contributing to the maintenance of an organized and accessible electronic filing system.
Case Management Assistant (Contract)
Blue Cross Blue Shield Tn
10.2019 - 01.2020
- Managed inbound telephone inquiries, ensuring clear communication and accurate information dissemination about the Case Management program to stakeholders, including providers, members, and internal staff.
- Screened candidates for program eligibility, meticulously documenting all relevant data and routing cases to appropriate regional Case Managers for further evaluation.
- Maintained and updated tracking logs, contributing to monthly reports on departmental activities, while consistently achieving targets for processing timeliness and providing clerical support to team members.
Optician Receptionist
Levenson Eye Associates
07.2018 - 05.2019
- Managed patient reception and appointment scheduling, ensuring efficient operations and maintaining confidentiality in accordance with HIPAA regulations.
- Processed referrals and authorizations while maintaining accurate prescription records, utilizing Electronic Medical Records to enhance patient service delivery.
Collection Specialist III (Call Center)
CitiBank
02.2018 - 07.2018
- Assisted customers in resolving delinquent accounts and addressing billing disputes, ensuring adherence to Federal and State regulations.
- Evaluated customer situations to modify accounts and negotiated payment arrangements, effectively documented agreed-upon solutions.
Teacher Aide / Assistant
Lowndes County Schools
09.2017 - 01.2018
- Supported the primary instructor in implementing a comprehensive curriculum, ensuring adherence to state educational standards.
- Monitored and maintained student discipline in accordance with school policies, while providing guidance on the proper use of equipment to ensure safety.
- Delivered targeted support to students with special needs, facilitating an inclusive learning environment and documenting student progress.
Customer Service Representative
Express Scripts
08.2015 - 11.2015
- Provided comprehensive assistance to customers regarding drug coverage and prescription refills, ensuring the resolution of inquiries and issues.
- Managed customer interactions effectively, processing service requests, payments, and addressing complaints to maintain high standards of service delivery.
CSR - Customer Service Representative
Convergys's
04.2015 - 07.2015
- Managed inbound calls in a fast-paced call center environment, effectively resolving customer inquiries, complaints, and providing product support, while maintaining high levels of customer satisfaction at Convergys.
Customer Service Representative
Convergys
01.2014 - 04.2015
- Managed customer inquiries and complaints efficiently, ensuring resolution and customer satisfaction by adjusting bills, processing refunds, and facilitating service exchanges.
- Accurately processed administrative tasks including contract updates, service cancellations, and account changes, while maintaining detailed records of customer interactions for quality assurance.
Education
Bachelor of Science - Public Health
South University
07-2026
Associate of Science - Health Sciences, Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL01.2018
High school diploma - undefined
Lowndes High School
Valdosta, GA05.2008
Skills
- Microsoft Excel
- MS Word
- MS PowerPoint
- Typing Speed: 40 WPM
- Attention to Detail
- Time Management
- Decision-Making
- Problem Solving
- Written and Verbal Communication
- Microsoft Office Suite
- Communication Skills
- Flexibility
- Team Collaboration
- Transportation
- Relationship building
- Health and safety
- Professional boundaries
- Confidentiality adherence
- Case planning
Certification
- First Aid Certification, 2021-04-01, 2023-04-01
- CPR Certification
Timeline
Case Aide
Southwest Key Program
06.2025 - Current
Substitute Teacher
Lowndes County Schools
08.2021 - Current
Administrative Assistant
Senior Citizens Choice
05.2020 - Current
Restaurant Manager
Mello’s Juicy Crab and Pub
02.2020 - Current
Client Service Representative
CIOX Health
02.2020 - 08.2020
Case Management Assistant (Contract)
Blue Cross Blue Shield Tn
10.2019 - 01.2020
Optician Receptionist
Levenson Eye Associates
07.2018 - 05.2019
Collection Specialist III (Call Center)
CitiBank
02.2018 - 07.2018
Teacher Aide / Assistant
Lowndes County Schools
09.2017 - 01.2018
Customer Service Representative
Express Scripts
08.2015 - 11.2015
CSR - Customer Service Representative
Convergys's
04.2015 - 07.2015
Customer Service Representative
Convergys
01.2014 - 04.2015
High school diploma - undefined
Lowndes High School
Bachelor of Science - Public Health
South University
Associate of Science - Health Sciences, Medical Administrative Assistant
Ultimate Medical Academy
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