China Iverson-Lee
Decatur
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Open Hearts LLC Personal Care
10.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Cashier
Kroger
02.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Lot Associate
The Home Depot
06.2023 - 12.2023
- Assisted customers by loading and unloading their purchases into their vehicles
- Safely and efficiently directed traffic in parking lot to ensure smooth flow of vehicles
- Maintained cleanliness of parking lot and promptly reported any safety hazards
Scanning Coordinator
Ingles Markets
10.2022 - 12.2022
- Efficiently scanned, sorted, and organized documents to ensure accurate and timely retrieval of information
- Managed scanning equipment and troubleshooted any technical issues to maintain optimal performance
- Collaborated with team members to prioritize scanning requests and meet project deadlines
Remote Customer Service
Lowes
03.2021 - 09.2021
- Provided exceptional customer service and support to clients via phone, email, and chat channels in a remote work environment
- Resolved customer inquiries, complaints, and technical issues promptly and effectively to ensure high customer satisfaction levels
Direct Support Professional
Mary Cariola Center
12.2020 - 03.2021
- Provided personalized support and assistance to individuals with disabilities in their daily living activities
- Advocated for the rights and well-being of clients, ensuring their needs were met and their voices were heard
Cashier/Customer service
Wegmans
02.2017 - 09.2020
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions efficiently
- Maintained a clean and organized cashier station, ensuring accurate cash handling and adherence to company policies and procedures
- Resolved customer complaints and concerns in a professional and timely manner, striving to ensure customer satisfaction
- Collaborated with team members to achieve store sales targets and promote special offers or promotions to customers
Education
No Degree - Medical Assisting
Atlanta Technical College
Atlanta, GA05-2027
High School Diploma -
World of Inquiry 58 School
Rochester, NY06-2019
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Health and safety requirements
Timeline
Direct Support Professional
Open Hearts LLC Personal Care
10.2024 - Current
Cashier
Kroger
02.2024 - 09.2024
Lot Associate
The Home Depot
06.2023 - 12.2023
Scanning Coordinator
Ingles Markets
10.2022 - 12.2022
Remote Customer Service
Lowes
03.2021 - 09.2021
Direct Support Professional
Mary Cariola Center
12.2020 - 03.2021
Cashier/Customer service
Wegmans
02.2017 - 09.2020
No Degree - Medical Assisting
Atlanta Technical College
High School Diploma -
World of Inquiry 58 School
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