China Pearson

Country Side Animal Clinic

06.2023 - Current

Possessing technical proficiency, Digital competence, software expertise and system knowledge
Using IntraVet coding system to keep track of diagnoses, procedures, medications, and other things for quality control, disease tracking, and regulatory compliance.
Facilitating smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed, and pleasantly greeting patients.
Updating patient records, reviewing medical history, and preparing patient records for surgery and/or examinations
Processing payments and billing clients, handling post and managing emails
Maintaining office and waiting room, keeping common areas clean and tidy, and ensuring client and pet safety.
Providing compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Cleaning cages, dog runs, and living areas
Feeding pets and ensuring they have access to fresh water
Exercising and playing with pets
Monitoring pets for signs of illness or distress

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