China Smith
Atlanta
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Agent
Fanduel Group
01.2021 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained oncoming CSA peers on operating procedures and company services.
- Maintained an average QA score of 89.15 over the last 3 months.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information, account balances and betting.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Distribution Clerk
Luxottica
11.2018 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Received, processed and reshelved returned products to facilitate accurate inventory.
Beauty Sales Associate
Kohl's
09.2017 - 11.2018
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Offered product demonstrations and education to promote benefits and quality.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Replenished store products by restocking shelves while maintaining merchandising standards.
Shift Manager
Little Caesars
05.2014 - 06.2017
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Education
High School Diploma -
Bainbridge High School
Bainbridge, GA05.2015
Skills
- Auditing inventory
- Verifying orders
- Quality assurance standards
- Preparing shipments
- Documentation skills
- Team development
- Training and mentoring
- Issue and conflict resolution
- Communication
- Problem resolution
- Flexible
- Work ethic
- Customer service
- Account updating
- Empathetic and genuine
Timeline
Customer Service Agent
Fanduel Group
01.2021 - Current
Distribution Clerk
Luxottica
11.2018 - Current
Beauty Sales Associate
Kohl's
09.2017 - 11.2018
Shift Manager
Little Caesars
05.2014 - 06.2017
High School Diploma -
Bainbridge High School
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