Summary
Overview
Work History
Education
Skills
Timeline
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CHINA WILSON

CHINA WILSON

Albany

Summary

A dependable, confident, and driven Health Administration & Customer Service expert offering at least 6 years of experience in the field seeking career opportunities; I value time management, organization, following policies & procedures, confidentiality, and process improvement.

Research specialist prepared for advanced roles. Skilled in data analysis, experimental design, and scientific writing. Strong focus on collaboration and achieving outcomes. Reliable and adaptable with changing project needs. Known for critical thinking, problem-solving, and effective communication.

Overview

6
6
years of professional experience

Work History

Sr Research Specialist

Assurant
11.2022 - Current
  • Managed escrow transactions, ensuring compliance with state regulations and company policies.
  • Research and resolve loan level inquires and exception items through inbound calls, fax, emails, correspondence and/or special projects.
  • Handle inbound and outbound calls from customer in hazard insurance, mortgage banking, and property loss.
  • Research and respond to inquires and prepare responses to customers and clients.
  • Work in a multi-client/functional environment due to experienced knowledge and skill set.
  • Developed and implemented data collection protocols to enhance research accuracy and reliability.

Data Entry Specialist

Frontline Call Center
03.2022 - 06.2023
  • Inspects and records incoming data for completeness, the accuracy of codes, and other potential problems in processing
  • Examine data records
  • Maintains 97% accuracy and meets production goal of 30+ entries or more
  • Virtual / Remote
  • Entered and managed high volumes of data with precision and efficiency.

Medicaid Health Advocate

Conduent
09.2020 - 11.2022
  • Conducts eligibility screenings, assessment of patient financial requirements, and counseling patients on insurance benefits and co-payments
  • Serves as a liaison between the patient, hospital, and governmental agencies; completes case management
  • Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed
  • Initiates and maintains proper follow-up with the patient and government agency caseworkers to ensure timely processing
  • Virtual / Remote
  • Trained staff on best practices for communicating with diverse patient populations.
  • Developed educational materials to inform patients about health resources and benefits.

Lead Tier 1 Technical Support Advisor

Kelly Services
05.2019 - 09.2020
  • Troubleshoot iOS and Mac OS devices and sets up repairs
  • Registered customer information into database/s; performs data entry for support activities
  • Maintained greater than 90% on survey reviews; Rated as top performing technical support advisor
  • Improved logged cases and secured 90% or more resolution statistics monthly
  • Virtual / Remote

Education

Associate’s Degree - Health Administration Services

Colorado Technical University
05.2021

Skills

  • Electronic and Manual Filing
  • Data Collection/Entry
  • Resource Allocation
  • Case Management
  • Workload Prioritization
  • Community Outreach
  • Technical Support
  • Project Management
  • HIPAA OSHA
  • Medical Terminology
  • Clerical Duties
  • Health Insurance
  • Organizational Leadership
  • 65 WPM
  • Quality Assurance
  • Authorizations
  • Service Coordination
  • Report Generation
  • Account Management
  • Application Processing
  • Health Services
  • Mortgage Servicing
  • Escrow

Timeline

Sr Research Specialist

Assurant
11.2022 - Current

Data Entry Specialist

Frontline Call Center
03.2022 - 06.2023

Medicaid Health Advocate

Conduent
09.2020 - 11.2022

Lead Tier 1 Technical Support Advisor

Kelly Services
05.2019 - 09.2020

Associate’s Degree - Health Administration Services

Colorado Technical University

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CHINA WILSON