Chiquita Banks
Stone Mountain
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
Supervisor
The Home Depot Inc
Stone Mountain
08.2024 - Current
- Supervised daily operations of retail floor and merchandise displays.
- Trained and mentored new associates on customer service standards.
- Managed inventory levels and organized stock replenishment efficiently.
- Ensured compliance with safety standards and store policies consistently.
- Coordinated team schedules to optimize coverage during peak hours.
- Conducted regular training sessions on product knowledge for staff members.
- Collaborated with management to implement promotional displays effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Customer Service Associate Team Leader
Amazon
DeKalb
06.2024 - 01.2026
- Supervised customer service team to ensure high-quality support and satisfaction.
- Trained new associates on Amazon systems and customer service protocols.
- Coordinated workflow between departments to streamline customer inquiries and resolutions.
- Resolved complex customer issues with effective communication and problem-solving skills.
- Monitored team performance metrics to identify areas for improvement and development.
- Collaborated with leadership to develop training materials for ongoing associate education.
- Maintained accurate records of customer interactions and transactions.
- Conducted regular one-on-one meetings with team members to review individual goals and objectives.
- Reviewed daily reports regarding call volume, average handle time, first call resolution.
- Communicated regularly with customers via phone, email or chat applications about their inquiries or concerns.
- Actively participated in departmental meetings providing updates on team achievements.
- Collaborated with managers on developing effective strategies for meeting organizational objectives.
- Managed and monitored customer service team performance to ensure adherence to quality standards.
- Ensured the successful resolution of customer inquiries in a timely manner.
- Resolved escalated customer issues in a professional manner while maintaining positive relationships with customers.
- Organized monthly coaching sessions with associates focused on best practices in problem solving techniques.
- Recognized associate accomplishments through awards, incentives, promotions as appropriate.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
Administrative Assistant /Call Center Customer Service Representative
GS2 Corporation
Stone Mountain
03.2019 - 04.2024
- Managed scheduling and calendar coordination for executive leadership.
- Organized and maintained electronic and physical filing systems efficiently.
- Prepared meeting agendas, took minutes, and distributed notes promptly.
- Assisted in the development of internal communications and reports.
- Coordinated travel arrangements and itineraries for staff members.
- Handled incoming calls and directed inquiries to appropriate departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Security Officer
Allied Universal Security Services
DeKalb
10.2019 - 04.2022
- Monitored premises to ensure safety and security protocols were followed.
- Conducted regular patrols to identify potential security threats and vulnerabilities.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Assisted in access control by screening visitors and verifying credentials.
- Provided exceptional customer service while addressing inquiries from visitors and employees.
- Documented incidents and prepared detailed reports for management review.
- Collaborated with team members to maintain a safe and secure environment consistently.
- Trained new security staff on company policies and emergency procedures effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Provided escorts for visitors as needed throughout the facility.
- Assisted with crowd control during large events held at the facility.
Customer Service Representative Team Lead
Tesla It Solutions
Sabetha
02.2015 - 05.2018
- Led customer service team, ensuring high-quality support and service delivery.
- Trained new representatives on product knowledge and customer interaction techniques.
- Managed escalated customer inquiries, providing effective solutions and guidance.
- Monitored call center metrics to identify trends and improve processes.
- Coordinated scheduling for team members to maintain optimal coverage levels.
- Facilitated regular team meetings to discuss challenges and share best practices.
- Collaborated with cross-functional teams to address customer feedback and concerns.
- Identified opportunities for process improvements within the department.
- Resolved escalated customer complaints in a timely manner.
Education
Atlanta Technical College
Atlanta, GASkills
- Customer service
- Team leadership
- Employee training
- Project management
- Inventory management
- Communication skills
- Time management
- Scheduling coordination
- Workflow management
- Process monitoring and improvement
- Staff development
- Business development
- Coaching and mentoring
- Training and mentoring
Timeline
Supervisor
The Home Depot Inc
08.2024 - Current
Customer Service Associate Team Leader
Amazon
06.2024 - 01.2026
Security Officer
Allied Universal Security Services
10.2019 - 04.2022
Administrative Assistant /Call Center Customer Service Representative
GS2 Corporation
03.2019 - 04.2024
Customer Service Representative Team Lead
Tesla It Solutions
02.2015 - 05.2018
Atlanta Technical College