Chiquita Surles
Peachtree Corners
Summary
Proven Account Management Contract Representative with a track record of enhancing customer satisfaction and reducing errors in filed returns at the IRS. Skilled in data entry and inventory management, I excel in building strong relationships and ensuring compliance with regulations. My expertise also includes fraud detection, showcasing a blend of analytical and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Account Management Contract Representative
Internal Revenue Service, IRS
06.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Reduced errors in filed returns through meticulous review and verification of taxpayer information against IRS records.
- Built strong relationships with taxpayers through professional communication and timely responses to inquiries.
- Evaluated taxpayer documentation, ensuring adherence to relevant regulations and laws.
Customer Service Representative
Tredups
01.2020 - 05.2023
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing product
- Expedited order fulfillment, accurately picking and packing parts for timely shipment to customers.
- Optimized warehouse space usage by effectively organizing and consolidating picked items, allowing for easier navigation during the picking process.
Customer Service Rep/cashier
Kohl's
03.2017 - 05.2020
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
Education
Childcare Development With A Concentration And Bus
University of Phoenix
Tempe, AZSkills
- Data entry proficiency
- Inventory management
- Fraud detection
- Research proficiency
Timeline
Account Management Contract Representative
Internal Revenue Service, IRS
06.2023 - Current
Customer Service Representative
Tredups
01.2020 - 05.2023
Customer Service Rep/cashier
Kohl's
03.2017 - 05.2020
Childcare Development With A Concentration And Bus
University of Phoenix
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