Chiquita Tobin
Augusta
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
Augusta
03.2024 - Current
- Collected deposits or payments and arranged for billing.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
Merchandise Coordinator
Homegoods
Augusta
11.2022 - 11.2023
- Managing my department area and associates, making sure everything is set to standard, also cashiering, and assisting with other areas as needed.
- Placed prices and descriptive signage to enhance displays and promote items.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Created visual merchandising plans to maximize sales of products within designated areas of the store.
Remote Call Center Rep
VXI Global Solutions
06.2021 - 01.2023
- Manage large amounts of inbound calls in a timely manner
- Follow communication ‘scripts’ when handling different topics
- Identify customer needs clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
Lead Sales Agent
Dollar General
01.2020 - 07.2021
- Assist in setting up sidewalk displays.
- Help in implementing and maintaining planograms.
- Follow the store manager’s directive in opening and closing the store.
- Carry out the assistant store manager's or store manager's duties in their absence.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained accurate records of all sales transactions.
Department Manager
Walmart
05.2014 - 06.2021
- Ensuring that associates are trained in current procedures
- Fostering a positive work environment by leading by example
- Working to resolve customer care complaints
- Growing department sales and meeting performance goals
- Conducting interviews to meet staffing demands for your area
Education
Diploma -
Lucy C. Laney HighSchool
Augusta, GA05-2010
Skills
- Account updating
- Complaint resolution
- Scheduling
- Customer service
- Typing proficiency
- Quality assurance controls
- Customer relations
Timeline
Customer Service Representative
Transworld Systems Inc.
03.2024 - Current
Merchandise Coordinator
Homegoods
11.2022 - 11.2023
Remote Call Center Rep
VXI Global Solutions
06.2021 - 01.2023
Lead Sales Agent
Dollar General
01.2020 - 07.2021
Department Manager
Walmart
05.2014 - 06.2021
Diploma -
Lucy C. Laney HighSchool
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