Chloe Floyd
Athens
Summary
Social Work professional with proven expertise in managing complex caseloads and delivering impactful support services. Strong focus on collaborative teamwork and achieving client-centered outcomes. Skilled in crisis intervention, resource coordination, and advocacy, with a flexible approach to meet evolving needs. Dependable and adaptable with a commitment to empowering individuals and families.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Worker Case Manager
Serenity Grove
Athens, Georgia
01.2025 - Current
- Assisted clients with phone calls.
- Assisted staff with intakes and discharges as needed.
- Led groups for clients
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Utilized referral networks and resources for clients in need of additional assistance.
- Established an open dialogue between staff members about challenges encountered during casework activities.
- Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures.
- Coordinated individualized service plans to address client needs and improve outcomes.
Sales Associate
H&M
Commerce, GA
07.2022 - 07.2025
- Greeted customers warmly and offered assistance.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Assisted with training and mentoring new team members.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted in visual merchandising, ensuring compliance with H&M's standards and engaging displays.
Babysitter
Freelance
Comer, GA
09.2019 - 12.2019
- Supervised daily activities to ensure safety and engagement of children.
- Developed and implemented creative play activities tailored to children's interests.
- Established consistent routines to enhance children's comfort and security.
- Communicated effectively with parents regarding children's progress and needs.
- Managed conflict resolution among children, fostering a positive environment.
Education
Associate of Applied Science - Social Work Candidate
Athens Technical College
Athens, Georgia08.2025
Skills
- Teamwork and collaboration
- Time management
- Problem-solving
- Listening skills
- Reliable and punctual
- Multi-tasking strength
- Relationship building
- Substance abuse awareness
- Assessment and evaluation
- Self-care strategies
- Client needs assessments
- Community outreach
Certification
Certificate in Addiction and Recovery Studies
Timeline
Social Worker Case Manager
Serenity Grove
01.2025 - Current
Sales Associate
H&M
07.2022 - 07.2025
Babysitter
Freelance
09.2019 - 12.2019
Associate of Applied Science - Social Work Candidate
Athens Technical College