Chloe Hammock
Dallas
Summary
Experienced Field Service Technician with over 10 years in equipment installation and complex troubleshooting. Specializes in optimizing system performance and enhancing customer satisfaction through timely, effective solutions in high-pressure environments. Skilled in Electrical, Mechanical, and HVAC troubleshooting and preventive maintenance to ensure reliable installations and technical support.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Heidelberg
Kennesaw
06.2020 - Current
- Installed and configured printing systems at customer locations to ensure optimal functionality.
- Executed on-site installation and conducted routine maintenance, ensuring systems operated reliably.
- Diagnosed mechanical issues and repaired equipment, reducing downtime for clients.
- Performed routine maintenance by inspecting drives, motors or belts.
- Adjusted and calibrated new equipment to ensure precise alignment and balance after installation.
- Provided technical support and trained clients on equipment usage, enhancing user experience.
- Troubleshot issues with electrical systems and wiring.
- Communicated effectively with customers to address concerns and provide solutions.
- Completed paperwork for service calls promptly.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Assembled, installed or repaired electrical or electronic components and pipe systems.
- Installed and configured printing systems at customer locations.
- Installed electrical systems in residential and commercial buildings.
Maintenance Technician
Amazon
Kennesaw
04.2015 - 04.2020
- Responded quickly to maintenance requests, minimizing downtime in operations.
- Executed preventive maintenance on HVAC systems, enhancing performance and energy efficiency.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Employed tools and technology for effective equipment servicing and troubleshooting, ensuring operational readiness.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Diagnosed plumbing issues using diagnostic tools and provided effective solutions.
- Troubleshot complex control circuits involving relays, transformers and switches.
- Assisted in training new technicians on safety protocols and best practices.
- Maintained accurate records of maintenance activities and repairs performed.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
Education
Associate of Science - Electrical Computer Engineering
Chattahoochee Technical College
Marietta, GA06-2020
Skills
- HVAC troubleshooting
- Preventive maintenance
- Building automation
- Technical diagnostics
- Electrical systems expertise
- AC/DC power control
- Installation of hardware and software
- Communication skills
- Installation techniques
- System diagnostics
- Electrical repairs
- Circuit troubleshooting
- Circuit testing
- Wiring termination requirements
- Blueprint fluency
- Electrical wiring
- Mechanical repairs
- Power tools operation
- Schematic interpretation
- Programming
- Hand tools proficiency
- Technical support
Timeline
Field Service Technician
Heidelberg
06.2020 - Current
Maintenance Technician
Amazon
04.2015 - 04.2020
Associate of Science - Electrical Computer Engineering
Chattahoochee Technical College