Chloe Johnson
Centerville
Summary
Dynamic Service Advisor with a proven track record at Jeff Smith Ford, excelling in customer service and cost estimation. Recognized for enhancing revenue through meticulous vehicle assessments and effective team collaboration. Committed to delivering exceptional service and ensuring customer satisfaction while maintaining a strong work ethic in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Service Advisor
Jeff Smith Ford
Byron
03.2021 - Current
- Provided top quality control and eliminated downtime to maximize revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
Warranty Administrator
Jeff Smith Auto
Byron
07.2019 - 03.2021
- Warranty Administrator for Kia, CDJ, Volkswagen, and Ford.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized claims paperwork.
- Resolved discrepancies in warranty coverage for customers.
Service Receptionist
Jeff Smith Kia
Perry
09.2018 - 07.2019
- Worked closely with clinical staff to ensure smooth flow of operations within the office.
- Provided excellent customer service to ensure positive client experience.
- Greeted customers in a friendly and professional manner.
- Answered incoming calls, responded to inquiries and provided general information about the services offered.
- Assisted with opening and closing procedures for the office on a daily basis.
Restaurant Waiter
Waffle House
Macon
02.2009 - 11.2017
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, provided menus and answered questions about menu items.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Prepared checks, itemizing total meal costs and taxes.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
Education
High School Diploma -
Westside High
Macon, GA05-2010
Skills
- Vehicle assessment
- Attention to detail
- Listening skills
- Team collaboration
- Data entry
- Reporting and documentation
- Computer skills
- Customer service
- Documentation and reporting
- Customer consulting
- Service recommendations
- Cost estimation
- Strong work ethic
- Customer retention
- Tech-Savvy
- Service scheduling
Timeline
Service Advisor
Jeff Smith Ford
03.2021 - Current
Warranty Administrator
Jeff Smith Auto
07.2019 - 03.2021
Service Receptionist
Jeff Smith Kia
09.2018 - 07.2019
Restaurant Waiter
Waffle House
02.2009 - 11.2017
High School Diploma -
Westside High
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