Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction, completing given tasks and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Professional Cleaner
Merry Maids
Augusta
11.2022 - 01.2025
Dusting/wiping of all surfaces
Detailed cleaning top to bottom
Trash removal
Wet/dry cleaning of floors
Organizing
Medical Records Specialist
Nephrology Associates Medical Group
Augusta
09.2020 - 10.2022
Provided respectful assistance to patients, staff members and insurance company representatives.
Created summaries of clinical visits utilizing standard templates as necessary.
Collected, filed, scanned, and retrieved confidential patient information.
Entered patient insurance, demographic and health information into software and confirmed records.
Processed requests for copies of patient medical files within designated timeframes.
Organized patient charts, gathering medical histories, lab results and consents.
Adhered to HIPAA guidelines when handling protected health information.
Processed and responded to external requests for medical records following established protocols.
Verified record copies before handing each over to check for and remove unnecessary details.
Kitchen Manager
Bowlero Lanes
Augusta
08.2018 - 09.2021
Motivated kitchen staff by establishing goals to increase productivity and quality.
Worked in close collaboration with team members to ensure customers received high-quality service.
Inspected equipment regularly to identify necessary repairs or replacements.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Trained employees on cooking techniques, safety standards and performance strategies.
Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Resolved problems or concerns to satisfaction of involved parties.
Utilized various preparation and cooking methods to create menu items in accordance with recipes.