Chloe White
Wydham Vale
Summary
Highly motivated, driven individual with a passion for the law. Experienced in customer service delivering desirable outcomes through attention to detail, problem-solving and strong communication skills. Confident in my ability to work collaboratively within a multi-functional environment to solve complex issues. Seeking an entry-level Paralegal position to apply critical thinking, nurture my passion for the law, and deepen my understanding of the duties of legal practitioners. I am committed to, and strive for, continuous improvement and team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Assistant
AMX Superstores
07.2024 - Current
- Collaborative work environment facilitating growth and overall team success.
- Handling and processing various methods of payment; comprehensive understanding of a POS system.
- Fulfilling and exceeding KPI targets.
- Effective communication skills, both written and verbal. Including in-person, over the phone and through email.
- Cultivated a unique and enjoyable shopping experience tailored to individual customer needs by building rapport with customers stemming from understanding and problem-solving.
- Actively participating in ongoing training to maintain adequate knowledge of products and industry trends.
Receptionist
BabySpaSwim
07.2023 - 01.2024
- Quaint and cosy swim school for children aged from four months to five years.
- Given the small capacity of the swim school, I was able to hone my ability to understand client needs and how I can best accommodate them while providing the most enjoyable experience for parents and their little ones.
- The role predominantly consisted of attendance marking, face-to-face interactions, accurately maintaining payment records for merchandise sales and fee payments, upholding cleanliness and sanitary obligations, and receiving and managing customer complaints in an effective and efficient manner.
Receptionist and Administration
Jump! Swim Schools
01.2022 - 07.2023
- This position granted me the opportunity to delve into a completely new field of work.
- Culturally diverse client base.
- The large swim school franchise gave me insight into what it is like to be part of a widely known and respected company, and most importantly, how to uphold and reflect the reputation and values of said company.
- Consistently communicating with clients face-to-face or by telephone and email.
- My primary duties consisted of marking attendance, managing and scheduling class bookings, chasing and receiving payments from clients while maintaining accurate records, communicating with colleagues regarding changes in the schedule, handling sensitive information and reporting inconsistencies to management.
- A large part of this role was independent problem-solving. Being able to resolve client complaints/concerns and answer questions effectively to produce the most desirable outcome for all parties to the best of my ability.
Education
Advanced Diploma of Legal Practice - Law
Victoria University
Melbourne CBD, Victoria.11-2024
Skills
- Attention to detail;
- Organisation;
- Time-management;
- Problem-solving;
- Communication;
- Legal Research; and
- Initiative
Certification
Certificate of completion of 22565VIC Advanced Diploma of Legal Practice from Victoria University.
Timeline
Sales Assistant
AMX Superstores
07.2024 - Current
Receptionist
BabySpaSwim
07.2023 - 01.2024
Receptionist and Administration
Jump! Swim Schools
01.2022 - 07.2023
Advanced Diploma of Legal Practice - Law
Victoria University
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