Choua Thao
Winder
Summary
Courteous and solutions-focused professional with over 8 years of experience delivering exceptional support in fast-paced environments. Proven ability to resolve problems efficiently and build strong client relationships. Skilled in conflict resolution and cross-functional collaboration. Seeking to contribute to a customer-centric team.
Overview
11
11
years of professional experience
Work History
Night Biller
Saia LTL Freight
John's Creek
12.2021 - 06.2025
- Enter invoice information in AS/400 such as BOL, SN, and PO numbers, ect…
- Meticulous attention to detail to ensure accuracy in billing
- Communicate remotely through Cisco and Google meet
- Interprets and implements specific customer requirements
- Ability to work independently and efficiently to meet daily deadlines
QA Revenue Auditor
Travel Incorporated
John's Creek
08.2017 - 12.2021
- Audit client airline exchange ticketing rules and regulations for penalties
- Audit client's flight routing for possible commission base on airline contracts
- Audit airline tickets for possible refund through WSPAN
- Weekly reconcile and closing of ticketing files in our program OneLedger and ARC
- Answer and assist client phone calls inquiring invoices
- Monitor and answer department email box
- Manage invoices and expense reports
Cash Application Assistance
USAuto Sales, Inc.
Duluth
03.2014 - 08.2017
- Assist in month end reporting procedures
- Process accounts payables and receivables as needed
- Receive and review outlier location deposits
- Create and post journal entries daily
- Reconcile bank accounts
- Assist in yearly audits
- Assist in projects and other duties assigned
Accounts Payable Assistance
USAuto Sales, Inc.
- Analyze invoices and statements
- Set up and pay vendors
- Process and pay expense reports
- Perform Filing
- Process checks as necessary to pay invoices
- Post invoices to correct general ledger accounts
- Meet monthly and weekly bill deadlines
Education
High School Diploma -
Winder-Barrow High School
Winder, GA05.2010
Skills
- Knowledge of AS/400 system
- Excellent verbal and written communication skills
- Knowledgeable and able to provide multi channel support (phone, email, chat)
- Attention to detail with a focus on accuracy and data integrity
- Team building with detail-oriented and strong organizational skills
- Ability to multitask and prioritize daily requirements
- Analytical thinker with strong problem-solving skills
- Proficient in Excel, Word, and Outlook
References
- Colby Babb, Accountant, USAuto Sales, Inc., 770-533-0458, Supervisor
- Ange Justice, Airline Doc & Revenue Audit, Travel Incorporated, 678-368-7917, Co-Worker
- Mary Beth Eidson, Executive Assistant, USAuto Sales, Inc., 678-350-6817, Co-Worker
Timeline
Night Biller
Saia LTL Freight
12.2021 - 06.2025
QA Revenue Auditor
Travel Incorporated
08.2017 - 12.2021
Cash Application Assistance
USAuto Sales, Inc.
03.2014 - 08.2017
Accounts Payable Assistance
USAuto Sales, Inc.
High School Diploma -
Winder-Barrow High School
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