Christopher Brown
Buford,MI
Summary
Resourceful IT Specialist with more than 13+ years of experience expertly delivering crucial troubleshooting and technical issue resolution for improved organizational efficiency. Polished in customizing desktop applications, installing computers, applications and peripherals and resolving hardware and software issues. Active support for tailored IT deployment, support and management needs. Seasoned professional at scanning for necessary organizational and regulatory compliance, security flaws and upgrade challenges.
Professional technician prepared for installation role with solid expertise in system installations, troubleshooting, and maintenance. Proven ability to collaborate within teams, adapt to evolving project needs, and deliver reliable results. Skilled in wiring, equipment setup, and customer support, with strong focus on efficiency and quality. Known for reliability, adaptability, and results-driven approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Installation Technician
Renew Digital
08.2022 - Current
- Installs, removes, troubleshoots and services 2D and 3D digital extraoral x-ray systems from leading manufacturers including but not limited to: Imaging Sciences (i-CAT), Instrumentarium, Gendex, Carestream Dental (Kodak), Planmeca, Sirona, Vatech and more.
- Trains staff on use of installed equipment.
- Integrates dental imaging equipment, computers, networks and imaging software.
- Understands the principles of x-ray acquisition and importance of proper patient positioning.
- Installs and possesses a thorough working knowledge of a variety of dental imaging software platforms including but not limited to: Schick CDR, Adstra, Apteryx, Dolphin, Dexis, Kodak (CS),Gendex TX, Studio and Anatomage
- Provides telephone support for Renew Digital customers as required.
- Attended numerous Renew Digital training courses focused on equipment installation and service as well as radiation safety techniques.
- Familiar with and upholds all applicable state and federal x-ray regulations.
IT Specialist/Leader/Travel Planner
Royal Treatment Travel
09.2017 - 06.2022
- Improved effectiveness of Customer Resource Management (TESS) system by providing constant IT support and recommending improvements. This allowed the company to grow from 6 to 35 agents. Resulted in increased sales revenue from less than $1,000,000 to over $4,000,000 during this period.
- Supported IT application development, application support, system support and system administration projects, supporting the sales staff who generated more than $4,000,000 annually.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Provided Tier I-III levels of technical support for company.
- Managed a team of 7 travel agents.
- Delivered consistent and quality mentoring, training and onboarding for teams of staff members by creating training videos and providing 1 on 1 training to staff for G-Suite, TESS, Microsoft Office.
- Tackled IT troubleshooting and problem resolution to support end-user technical issues for all the agents in the company. This included PCs, laptops, Samsung and iOS systems.
- Resolved and optimized issues causing website crashes, resulting in a 99% uptime and increased sales.
- Delivered consistent and quality mentoring, training and onboarding for teams of staff members by creating training videos and providing 1 on 1 training to staff for G-Suite, TESS, Microsoft Office.
- Created images and redirect links for use in marketing and email campaigns using a CRM, Wordpress and Adobe Photoshop to strengthen company brand and identity as the company grew more than 4 times in sales.
- Implemented backup system to protect website from outages, data loss and data corruption resulting in increased up time.
- Worked successfully with diverse group of coworkers to accomplish company goals to increase sales annually and service diversity.
IT Field Service Technician
Facchina Strategic Planning
01.2001 - 01.2003
- Installed, configured and set up PCs, printers, and networks in offices for optimal operation and reporting in Windows environments.
- Provided support for software applications unique to multiple companies across diverse business environments.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Upgraded laptops/desktops, improving speed and performance.
- Responded ahead of Incident Management Service Level Agreements and response times every week to provide end-user support on systems and software.
- Organized repair and replacement of PC components and systems.
- Resolved service requests by individually troubleshooting and addressing user issues.
Computer, Help Desk & IT Manager
Dashlink
07.1998 - 06.2000
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions in all Windows environments via in shop support and help desk support.
- Developed effective sales team members through highly individualized coaching.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Custom built computers for exact customer specifications and requirements.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
IT Field Support Technician
Technology Service Solutions/IBM
04.1997 - 05.1998
- Assessed and identified issues and resolved ahead of established response objectives to restore functionality.
- Installed new systems and components according to service orders and manufacturer instructions for desktops, laptops, servers, printers and point of sale equipment.
- Offered repair or service options to help customers make decisions.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Responded to or escalated tickets based on severity and internal policies governing responses.
IT Field Support Technician
Scott And White Hospital
01.1996 - 01.1997
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Performed diagnostics, isolated problems and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Constructed, installed and tested customized configurations based on numerous platforms and operating systems.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
Education
Some College (No Degree) -
Georgia Southern University
Statesboro, GAundefined
University Of Alaska Anchorage
Anchorage, AKSome College (No Degree) - undefined
Tarleton State University
Stephenville, TXSkills
- Microsoft Windows 7, 10, 11 and Office
- PC Hardware and Software Repair/Diagnostics/Upgrades
- IOS Support
- Remote Troubleshooting
- Point of Sale Troubleshooting and Repair
- Customer Complaint Resolution
- IT Help Desk Support
- Planning & Organizing
- Team Building & Personnel Management
- Training & Development
- Technical Troubleshooting
- Equipment installation
- Power tools operation
- Troubleshooting skills
- Software configuration
- Repair services
Certification
- A+ Certification
- Microsoft Certified Professional
- US Army Reserve Officer's Training Corp
Timeline
Installation Technician
Renew Digital
08.2022 - Current
IT Specialist/Leader/Travel Planner
Royal Treatment Travel
09.2017 - 06.2022
IT Field Service Technician
Facchina Strategic Planning
01.2001 - 01.2003
Computer, Help Desk & IT Manager
Dashlink
07.1998 - 06.2000
IT Field Support Technician
Technology Service Solutions/IBM
04.1997 - 05.1998
IT Field Support Technician
Scott And White Hospital
01.1996 - 01.1997
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University Of Alaska Anchorage
Some College (No Degree) - undefined
Tarleton State University
Some College (No Degree) -
Georgia Southern University