Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRIS CALDWELL

Atlanta

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Associate

DB Schenker (Procter & Gamble)
09.2022 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Benefit Program Technician

State of Missouri - FSD
12.2019 - 09.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Sales Associate

Ventrella Marketing
04.2019 - 12.2019
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Science - Human Sciences

Texas Tech University
Lubbock, TX
12.2017

Associate of Science - Psychology

Iowa Central Community College
Fort Dodge, IA
12.2015

High School Diploma -

Lafayette Sr. High School
Wildwood, MO
05.2012

Skills

  • Complaint Resolution
  • Consultative Sales
  • Product Knowledge
  • Call Management
  • Problem-Solving Abilities
  • Brand Representation
  • Microsoft Outlook
  • Process Optimization
  • Customer Relationship Management (CRM)
  • Conflict Mediation
  • [Software] CRM System Proficiency
  • Call Triaging

Certification

  • Security Guard
  • Class D Security License
  • PERC Card
  • First Aid Certification
  • Forklift

Timeline

Warehouse Associate

DB Schenker (Procter & Gamble)
09.2022 - Current

Benefit Program Technician

State of Missouri - FSD
12.2019 - 09.2022

Sales Associate

Ventrella Marketing
04.2019 - 12.2019

Bachelor of Science - Human Sciences

Texas Tech University

Associate of Science - Psychology

Iowa Central Community College

High School Diploma -

Lafayette Sr. High School

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CHRIS CALDWELL