CHRIS CALDWELL
Atlanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
DB Schenker (Procter & Gamble)
09.2022 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Benefit Program Technician
State of Missouri - FSD
12.2019 - 09.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Associate
Ventrella Marketing
04.2019 - 12.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Human Sciences
Texas Tech University
Lubbock, TX12.2017
Associate of Science - Psychology
Iowa Central Community College
Fort Dodge, IA12.2015
High School Diploma -
Lafayette Sr. High School
Wildwood, MO05.2012
Skills
- Complaint Resolution
- Consultative Sales
- Product Knowledge
- Call Management
- Problem-Solving Abilities
- Brand Representation
- Microsoft Outlook
- Process Optimization
- Customer Relationship Management (CRM)
- Conflict Mediation
- [Software] CRM System Proficiency
- Call Triaging
Certification
- Security Guard
- Class D Security License
- PERC Card
- First Aid Certification
- Forklift
Timeline
Warehouse Associate
DB Schenker (Procter & Gamble)
09.2022 - Current
Benefit Program Technician
State of Missouri - FSD
12.2019 - 09.2022
Sales Associate
Ventrella Marketing
04.2019 - 12.2019
Bachelor of Science - Human Sciences
Texas Tech University
Associate of Science - Psychology
Iowa Central Community College
High School Diploma -
Lafayette Sr. High School
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