Summary
Overview
Education
Work History
Skills
Timeline
Generic

Chris Criswell

Atlanta

Summary

Dynamic Account Manager with a proven track record at AT&T, excelling in contract negotiation and customer relationship management. Adept at resolving complex client issues and driving sales growth through effective communication and strategic planning. Recognized for enhancing customer satisfaction and achieving sales goals, fostering long-term partnerships that boost revenue.

Overview

13
13
years of professional experience

Education

Criminal Justice -

Middle Georgia State University
Macon, GA
05-2017

Work History

Account Manager

AT&T
Atlanta
08.2024 - Current
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Negotiated contracts with clients to maximize revenue potential.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Provided technical support to customers when needed.
  • Negotiated contracts with clients to maximize profitability.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Resolved customer complaints in a timely manner.
  • Monitored competitor activities in order to stay ahead of the competition.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Provided technical assistance during product demonstrations or presentations.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Developed successful customer relationships to boost sales opportunities.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Addressed customer questions and concerns regarding products and services.
  • Participated in trade shows, conferences, and networking events to represent the company and attract new business.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Inspector

Massey Pest Control
Marietta
02.2020 - 08.2024
  • Performed competitor analysis to determine pricing structures and other competitive advantages.
  • Provided feedback to sales staff on performance, customer service, and product knowledge.
  • Resolved customer complaints in a timely manner while adhering to company policies and procedures.
  • Maintained detailed records of all sales transactions and customer interactions.
  • Identified opportunities for cross-selling products based on customer needs and preferences.
  • Ensured that all customers received excellent service while maintaining high standards of professionalism.
  • Generated leads through cold calling techniques, email campaigns, social media outreach.
  • Resolved customer complaints in a timely manner by addressing their concerns directly.
  • Provided input on inventory levels needed for upcoming promotions or seasonal changes.
  • Recommended process improvements based on customer feedback gathered during visits.
  • Maintained accurate records of all orders placed by customers including payment information.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Secured long-term accounts by providing recommendations to promote brand effectiveness and product benefits.
  • Collaborated with new customers to give details about company offerings.
  • Networked to build client base and promote products to new and existing clients.
  • Negotiated and closed deals with minimal oversight.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Listened to customer needs to identify and recommend best products and services.

Store Manager

CVS Pharmacy
Marietta
02.2012 - 02.2020
  • Implemented efficient systems for tracking stock movement.
  • Maintained accurate records of employee performance reviews.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Performed regular price checks to ensure competitive pricing.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Assessed operational efficiency of the store's departments.
  • Established customer service standards and monitored staff compliance.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Updated and maintained store signage and displays.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Skills

  • Customer relationship management
  • Contract negotiation
  • Inventory management
  • Problem solving
  • Conflict resolution
  • Technical support
  • Effective communication
  • Team collaboration
  • Competitor analysis
  • Closing techniques
  • Sales strategy development
  • Cold calling
  • Sales reporting
  • Territory management
  • Contract drafting
  • Effective negotiation
  • Upselling strategies
  • Territory mapping
  • Contract negotiations
  • On-site product demonstrations
  • Sales closing
  • Relationship management
  • Performance tracking
  • Territory sales
  • Customer relations
  • Product merchandising
  • Customer retention
  • Customer success management
  • Client service
  • Customer relationship building
  • Relationship building
  • Product management and pricing
  • Strategic planning
  • Interpersonal communication skills
  • Closing talents
  • Lead prospecting
  • Exceeds sales goals
  • Prospecting skills
  • Expense reporting
  • Records management
  • Post-sales support
  • Systems and software expertise

Timeline

Account Manager

AT&T
08.2024 - Current

Sales Inspector

Massey Pest Control
02.2020 - 08.2024

Store Manager

CVS Pharmacy
02.2012 - 02.2020

Criminal Justice -

Middle Georgia State University

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Chris Criswell