Chris Fortner

• Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Maintained safety standards during installations, reducing the incidence of workplace accidents.
• Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Coordinated with customers to meet needs and requirements swiftly and to high standards.
• Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
• Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
• Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
• Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
• Repaired and updated equipment to conform to company-wide standards.
• Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
• Performed troubleshooting of systems with techniques such as speed and ping tests.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Oversaw quality control measures, maintaining high standards for all project outputs.
• Organized professional development workshops, contributing to ongoing growth and expertise of team.
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
• Built and maintained strong client relationships, leading to repeat business and referrals.
• Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Collected, arranged, and input information into database system.
• Created and managed project plans, timelines and budgets.

Conducted sales of new and pre-owned vehicles.