Chrishanna Barksdale
ROME
Summary
Dynamic Service Specialist with extensive experience at the Department of Labor, excelling in regulatory compliance and customer service. Proven ability to manage complex unemployment claims and enhance employee relations. Skilled in case management and adept at maintaining confidentiality, ensuring adherence to federal and state laws while delivering exceptional support to diverse clientele.
Overview
6
6
years of professional experience
Work History
Service Specialist
Department of Labor
11.2022 - Current
- Delivered frontline in-person and phone-based customer service to unemployment insurance claimants and job seekers.
- Processed UI claims accurately and efficiently, including eligibility reviews, reversals, and remands in accordance with GDOL procedures.
- Provided employment services and payment services, ensuring compliance with federal and state requirements.
- Coordinated RESEA reminders and scheduling for customers across multiple counties, ensuring timely participation and documentation.
- Utilized GDOL systems to document case activity, update claimant records, and track services.
- Demonstrated thorough knowledge of the UI process, including benefit rights, responsibilities, and timelines.
- Interpreted and applied federal and state laws and program requirements to resolve customer inquiries and complex cases.
- Maintained strict confidentiality of sensitive personal and financial information in compliance with DOL policies, HIPAA, and data privacy regulations.
- Cross-trained to support multiple service areas, increasing team flexibility and service continuity.
Human Resources
Therapy Partner Solutions
01.2020 - 11.2022
- Provided comprehensive human resources support for employees across multiple locations, ensuring consistent application of company policies and procedures.
- Managed employee onboarding, including new hire documentation, orientation, system access, and compliance requirements.
- Administered payroll-related HR functions, ensuring accuracy and adherence to federal and state labor laws.
- Served as a point of contact for employee inquiries regarding benefits, policies, and employment regulations.
- Administered employee benefits programs, including COBRA continuation coverage and FMLA leave, ensuring proper documentation and regulatory compliance.
- Interpreted and applied federal and state employment laws to support management and mitigate compliance risks.
- Maintained accurate and confidential employee records in compliance with HIPAA, data privacy, and company standards.
- Collaborated with leadership and payroll teams to resolve employee issues and support workforce operations.
Education
High School Diploma - Humanities And Social Science
Rockland Community College
Suffern, NYSkills
- Regulatory Compliance & Employment Law Knowledge
- Customer Service & Employee Relations
- Case Management, Documentation & Confidentiality
- Systems Proficiency & Process Management
Languages
English
Native or Bilingual
Timeline
Service Specialist
Department of Labor
11.2022 - Current
Human Resources
Therapy Partner Solutions
01.2020 - 11.2022
High School Diploma - Humanities And Social Science
Rockland Community College