Chrisma Langston
Lyons
Summary
Accomplished Team Leader with a proven track record at Progressive Retail Services, excelling in regulatory compliance and team management. Expert in enhancing customer satisfaction and streamlining operations, achieving top-tier performance evaluations. Skilled in mentoring and customer service, adept at fostering client relationships and ensuring meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Team Leader
Progressive Retail Services
Charlotte
06.2022 - 01.2024
- Audited company's legal documents to verify compliant policies and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assembler
Trane Technologies
Vidalia
02.2018 - 06.2021
- Collaborate with team members to optimize workflow processes within the department.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Monitor stock levels of raw materials needed for upcoming production runs.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Identify problems that may affect product quality and take corrective action when required.
- Assist in training new employees on proper safety procedures while operating machinery.
- Align components for proper fit and adjust as necessary during the assembly process.
- Used hand tools and power tools to complete assembly tasks effectively and efficiently.
Education
High School Diploma -
Toombs County High School
Lyons, GA05-2011
Skills
- Team management
- Employee training
- Performance evaluation
- Regulatory compliance
- Customer service
- Mentoring
- Time management
- Customer relationship management
- Client service
- Attention to detail
- Work Planning and Prioritization
- Troubleshooting
- Software installation
- Customer satisfaction
Timeline
Team Leader
Progressive Retail Services
06.2022 - 01.2024
Assembler
Trane Technologies
02.2018 - 06.2021
High School Diploma -
Toombs County High School