CHRISSY TUCKER
Stone Mountain
Summary
Dynamic customer service professional with extensive experience at the Internal Revenue Service, recognized for exceptional data entry skills and the ability to resolve complex inquiries. Proven track record of enhancing customer satisfaction and operational efficiency through effective team leadership and strong interpersonal abilities. Achievements include significant improvements in service quality that bolstered the company’s reputation. Committed to further advancing excellence in customer relations within a challenging environment.
Overview
3
3
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Chamblee
09.2024 - Current
- Performed administrative tasks such as filing, data entry, and document preparation.
- Attended training sessions aimed at enhancing knowledge of relevant software applications and systems used in the contact center environment.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Examined financial records of taxpayers.
Contact Representative
State Farm
Atlanta
02.2024 - 07.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Resolved billing discrepancies to enhance customer satisfaction.
- Validated customer data and revised records accordingly.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Updated customer accounts, addresses and contact information within call management databases.
- Addressed general questions and resolved complaints with professionalism and expertise.
- Resolved customer inquiries efficiently through phone and email communications.
- Reviewed data through computer systems to manage accurate responses to callers.
Rental Agent
Wavelength Lighting
Stone Mountain
04.2022 - 07.2022
- Stagehand
- Video
- Photography
- Drafted quotes, confirmed orders, and managed transfers to efficiently handle rental needs
- Managed multiple tasks in a high-volume environment
- Collaborated with sales teams and clients to manage inventory, adjust orders, and handle logistics
- Kept track of everything
- Was quick to respond to customer inquiries, answering questions and providing product information
- Followed federal, state, and company policies, procedures, and regulations for [Type] and [Type] business processes
- Communicated with customers, employees, and other individuals to answer questions and explain information
- Accommodated guests' last-minute requests to meet their needs, resulting in high guest satisfaction and repeat business
- Kept an eye on things
- Managed multiple tasks in high-volume environment
Education
Business Administration -
Miller-Motte College
Macon, GANursing -
Delaware County Community College
Media, PASkills
- Customer Service
- Microsoft Software's
- Team Lead
- Empathy and patience
- Strong interpersonal skills
- Data entry proficiency
- Goal oriented
- Quality control
- Account updating
- Data entry
- Call handling
- Record preparation
- Customer support
- Resolving issues
- Problem-solving skills
- Cash handling
- Communicating with clients
- Customer communications
- Appointment scheduling
- Payment processing
- Customer service
- Call center customer service
- Inbound phone calls
References
References available upon request.
Timeline
Contact Representative
Internal Revenue Service, IRS
09.2024 - Current
Contact Representative
State Farm
02.2024 - 07.2024
Rental Agent
Wavelength Lighting
04.2022 - 07.2022
Business Administration -
Miller-Motte College
Nursing -
Delaware County Community College