Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Christabel Menezes e Pinto

Managing Director
Panaji

Summary

Dynamic operations leader with a proven track record at Tata Consultancy Services Ltd, excelling in strategic planning and operational excellence. Enhanced team performance through targeted training and development, while implementing innovative process improvements that boosted productivity. Strong analytical skills and exceptional communication fostered cross-functional collaboration, driving significant business growth and customer satisfaction.

Overview

28
28
years of professional experience
3
3
Certifications

Work History

Head of Operations

Ddhyana The Wellness Centre
11.2022 - Current
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Managed crisis situations effectively by developing response plans in advance.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • As the founder, handled the HR, Finance and Administration for the company

Quality Assurance Analyst

Tata Consultany Services
09.2021 - 10.2022
  • Mentored and coached team members on QA topics and strategies.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
  • Reported progress, test metrics and results to project stakeholders.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.

Program Management Officer - IOT Solutions

Tata Consultancy Services
12.2017 - 08.2021
  • Managed all the PMO related activities in the IOT Solutions - Industrie 4.0 group and coordinate with PMOs from other accounts
  • Delivered high-quality results through diligent oversight of program schedules, budgets, resources, and scope management.
  • Evaluated team member performance regularly to identify skill gaps or areas needing improvement for future success in their roles.
  • Optimized resource allocation by consistently monitoring progress and adjusting staffing levels as needed to maintain efficiency.
  • Enhanced team performance by providing coaching, training, and mentoring to staff members in various roles.
  • Performed proof of concept demonstrations, instructing potential customers on benefits of the DMP Tool.
  • Participated in industry conferences as a subject matter expert representing our company''s thought leadership in the field of enterprise solutions consulting.
  • Mentored junior consultants by sharing best practices honed through years of experience assisting diverse clientele in achieving their business goals.

Auditor

Tata Consultancy Services
11.2006 - 12.2007
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
  • Gathered and reviewed current data to determine areas in need of improvement.
  • Determined correct procedures for inspection and review to standardized audit processes.
  • Managed all the PMRs and Audits for various products for the Digital Excellence Group in TCS and ensured all the QMS targets were met as per TCS and ISO standards

Team Leader - Project Management

Tata Consultancy Services
06.2005 - 04.2006
  • Successfully delivered the embedded software and front end control web application for switches for a Turbine switch manufacturer
  • Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
  • Resolved conflicts within the team diplomatically, fostering a positive work environment conducive to productivity and innovation.
  • Established clear communication channels among team members, facilitating seamless collaboration throughout the project lifecycle.
  • Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
  • Collaborated with other department leaders to ensure consistency in approach across all projects within the organization.
  • Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
  • Troubleshot issues promptly, ensuring minimal impact on deadlines and overall project success.
  • Provided detailed project status updates to stakeholders and executive management.

Developer and Team Leader

Tata Consultancy Services
02.1997 - 05.2005
  • Worked on various Y2K projects as well as Java and J2EE projects for multiple clients in Appliances, Retail and BFSI
  • Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
  • Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
  • Debugged complex software issues, leading to a more stable product release.
  • Collaborated with cross-functional teams to ensure seamless integration of new features.
  • Reduced development time by creating reusable code libraries for future projects.
  • Conducted thorough code reviews to ensure adherence to coding standards and best practices.

Education

Bachelor of Engineering - Computer Engineering

Goa Engineering College
Goa, India
04.2001 -

Skills

Operational excellence

Business analysis

Organizational development

Workforce planning

Cross-functional coordination

Team leadership

Problem-solving abilities

Operations management

Analytical skills

Strategic planning

Customer relations

Employee development

Task prioritization

Teamwork and collaboration

Excellent communication

Staff training/development

Certification

Certified Yoga Teacher Trainer

Interests

Singing, Mental Health coaching, Yoga, Energy Healing

Timeline

Certified Mental Health Counsellor

11-2024

Certified Sound Therapist

11-2023

Head of Operations

Ddhyana The Wellness Centre
11.2022 - Current

Quality Assurance Analyst

Tata Consultany Services
09.2021 - 10.2022

Program Management Officer - IOT Solutions

Tata Consultancy Services
12.2017 - 08.2021

Certified Yoga Teacher Trainer

12-2016

Auditor

Tata Consultancy Services
11.2006 - 12.2007

Team Leader - Project Management

Tata Consultancy Services
06.2005 - 04.2006

Bachelor of Engineering - Computer Engineering

Goa Engineering College
04.2001 -

Developer and Team Leader

Tata Consultancy Services
02.1997 - 05.2005

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Christabel Menezes e PintoManaging Director