Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christena Culvey

Adairsville

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

22
22
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification

Work History

General Manager Quick Service Restaurant

Sonic Drive In
Calhoun
01.2004 - Current
  • Managed daily operations to ensure smooth service at Sonic Drive In.
  • Led staff training programs to enhance team performance and customer service.
  • Developed promotional strategies to increase customer engagement and sales.
  • Coordinated inventory management to maintain stock levels and reduce waste.
  • Implemented quality control measures to uphold food safety standards.
  • Facilitated team meetings to communicate goals and address challenges effectively.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Built and maintained loyal, long-term customer relationships through fast and friendly service.
  • Guided management and supervisory staff to promote smooth operations.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

GED
Calhoun, GA

Skills

  • Inventory management
  • Sales strategy
  • Quality control
  • Customer service
  • Staff training
  • Operations management
  • Employee scheduling
  • Compliance oversight
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Performance evaluation
  • Customer relationship management
  • Event management and promotion
  • Staff management
  • Goal setting
  • Customer relations
  • Schedule management
  • Training and development
  • Customer experiences
  • Employee development
  • Community outreach
  • Multi-unit operation management
  • Customer retention

Certification

  • Servsafe Certified

Timeline

General Manager Quick Service Restaurant

Sonic Drive In
01.2004 - Current

GED

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Christena Culvey