Christian Fisher
Thomaston,GA
Summary
Results-driven professional with a solid background in building client relationships and delivering exceptional customer service. Committed to enhancing customer satisfaction and operational efficiency through effective communication and teamwork.
Overview
10
10
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
02.2022 - Current
- Assisted customers in identifying and selecting automotive parts for various vehicle models.
- Maintained accurate inventory records using point-of-sale systems to streamline operations.
- Provided technical support and guidance on product features and applications to customers.
- Collaborated with team members to improve customer service processes and enhance satisfaction levels.
- Handling of all forms of payment
- Using P.O.S. (Point of Sale)
- Answering Calls and Rerouting them
- Completing online orders
- Overseeing customers charge accounts
Delivery Driver/Cashier
Advance Auto Parts
03.2021 - 02.2022
- Delivered automotive parts efficiently, ensuring timely arrival to customers.
- Managed inventory levels, coordinating with warehouse staff for optimal stock availability.
- Operated delivery vehicles safely, adhering to all traffic laws and company policies.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Handling all forms of payment
- Perform the process for customer documentation
- Answering and rerouting calls
- Proficient in us of P.O.S. ( Point of Sale)
Front End Attendant/Store Support/Cashier
Bolands Ace Hardware
07.2020 - 01.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front-end areas, ensuring optimal customer experience.
- Assisted in training new employees on operational procedures and customer engagement techniques.
- Managed cash register operations, handling transactions accurately and efficiently.
- Increased store revenue and customer loyalty by promoting loyalty programs.
- Team efficiency
- Accurately completing Opening and Closing functions.
- Merchandising selection returns and exchanges.
- Covered multiple store areas by cross training in multiple roles.
- Maintaining accurate register totals by carefully counting and securing cash.
- Enhance shopping experience by escorting customers to product on sales floor.
Merchandising Execution Team Associate
Home Depot
01.2016 - 06.2020
- Executed merchandising strategies to optimize product placement and enhance customer experience.
- Collaborated with team members to ensure accurate inventory management and replenishment processes.
- Trained new associates on merchandising standards and operational procedures to maintain consistency.
- Led initiatives to improve visual displays, resulting in increased customer engagement and sales potential.
- Coordinated promotional setups for seasonal events, maximizing visibility and driving foot traffic in-store.
- Enhanced product visibility by creating eye-catching displays and implementing strategic merchandising techniques.
- Ensured accurate pricing by regularly updating price tags and promotional materials, reducing customer complaints and increasing sales potential.
- Recommended merchandise to suit customer budget and preferences.
- Maintained customer satisfaction by quickly resolving issues and offering expert assistance.
- Greeted customers and asked open ended questions to asses needs.
- Developed solid relationships with staff, customers and vendors.
- Helped team handle high volume duties by prioritizing tasks and organizing supplies.
- Frequently handling product, fixings on hand and data entry.
- Updated office files daily.
- Record keeping and organization.
- Maintained full compliance with legal, health and safety regulations.
- Prepared documents for scanning by removing staples and sorting in correct order, verified data accuracy by consistently reconciling work with documentation.
- Building and Wiring displays for planograms
Education
GED -
Southern Crescent Technical College
Griffin, GA07.2019
No Degree -
Pike County School Systems
Zebulon, GASkills
- Client relationship building
- Merchandising
- Delivery scheduling
- Warranty administration
- Communication
- Guest relations
- Organizational Skills
- Customer Service
- Data entry
- Professionalism
- Book Keeping
- Point of Sale
- Pricing strategies
- Stock control
- Parts identification
- Returns handling
- Automotive systems
- Ordering parts
- Improving customer satisfaction
- Invoice processing
- Goal setting
- Inventory restocking
- Staff training
- Inventory management
- Management
Timeline
Commercial Parts Professional
Advanced Auto Parts
02.2022 - Current
Delivery Driver/Cashier
Advance Auto Parts
03.2021 - 02.2022
Front End Attendant/Store Support/Cashier
Bolands Ace Hardware
07.2020 - 01.2021
Merchandising Execution Team Associate
Home Depot
01.2016 - 06.2020
GED -
Southern Crescent Technical College
No Degree -
Pike County School Systems