Christian Leep
Augusta
Summary
Results-driven IT professional with a proven track record at Comcast, Xfinity, recognized among the top 10 technicians in Chicago. Expertise in network troubleshooting and project management, enhancing technical outcomes and ensuring exceptional customer service. Skilled in cybersecurity principles, with a focus on delivering effective solutions and improving operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Internet Technician
Comcast, Xfinity
Chicago
01.2023 - Current
- Earned a ranking among the top 10 technicians in Chicago due to yearly performance metrics.
- Effectively handled and rectified various internet issues encountered by more than a thousand clients.
- Installed and repaired network fiber optic cables, Coax, Ethernet cables and other networking cabling.
Senior Network Communication Systems Specialist
US Army
Chicago
02.2016 - Current
- Oversaw a team of managers to enhance technical project outcomes by 20%.
- Managed re-imaging of more than 500 devices during extensive project.
- Performed troubleshooting on a variety of systems including satellite, network, computer, and power equipment.
Game Technician
Dave & Buster's
Augusta
06.2022 - 11.2022
- Worked as part of a team to build and install all of the new game machines, as well as configure the networking of all the machines in the store before the grand opening.
- Minimized downtime by overseeing repair and upkeep of games, simulators, and related store technologies.
- Diagnosed and resolved issues with electrical components.
IT Repair Technician
Hemmersbach
Augusta
02.2022 - 06.2022
- Executed maintenance, troubleshooting, and repair tasks on computers, notebooks, and printers.
- Diagnosed technical issues and implemented effective solutions with faulty hardware replacement.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD01-2027
Skills
- Network troubleshooting
- Cybersecurity principles
- Incident response
- Project management
- Technical documentation
- Customer service
Certification
- Comptia Security +
- Comptia A+
- Microsoft AZ_900
- AWS CCP
Timeline
Internet Technician
Comcast, Xfinity
01.2023 - Current
Game Technician
Dave & Buster's
06.2022 - 11.2022
IT Repair Technician
Hemmersbach
02.2022 - 06.2022
Senior Network Communication Systems Specialist
US Army
02.2016 - Current
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Similar Profiles
JaShaun PullmanJaShaun Pullman
Rep 3, Finance & Accounting (Court Svcs-XPE) at Comcast-XfinityRep 3, Finance & Accounting (Court Svcs-XPE) at Comcast-Xfinity
Rosemary Tolbert-DavisRosemary Tolbert-Davis
Xfinity Retail Service Associate at Comcast, XfinityXfinity Retail Service Associate at Comcast, Xfinity
ANTHONY HARRISANTHONY HARRIS
Supply Chain Manager at Comcast, XfinitySupply Chain Manager at Comcast, Xfinity