Christian Ruiz
Savannah
Summary
Dynamic Housekeeping Manager with proven expertise at Perry Lane Hotel, excelling in inventory management and team collaboration. Enhanced guest satisfaction through effective staff training and performance evaluations, leading to reduced turnover and improved service quality. Adept at budget management and fostering a positive work environment to drive operational excellence.
Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.
Enthusiastic, successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Perry Lane Hotel
11.2022 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 35 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Maintained required records of work hours, budgets and payrolls.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeping Supervisor
Xtreem Cleaners
05.2022 - 10.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Housekeeping Coordinator
Lucky Savannah Vacation Rentals
03.2021 - 04.2022
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
Education
Master's Degree - Industrial And Organizational Psychology
Keiser University
Fort Lauderdale, FL06-2019
Psychology Degree - Social Psychology
Universidad Anahuac
Mexico11-2017
Master in Design - Interior Design
Insenia Design School
Madrid, Spain05-2011
M.arch - Arquitecture
McGill University
Montreal11-2009
Skills
- Inventory management
- Staff scheduling
- Quality control
- Guest relations
- Employee training
- Staff performance evaluation
- Team collaboration
- Time management
- Budget management
- Supply ordering
- Training and mentoring
- Scheduling and planning
- Task delegation
- Quality improvements
- Department coordination
- Payroll administration
- Task assignment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher cleaning scores and results by completing procedures with accuracy and efficiency.
- Supervised team of 30-40 staff members.
- Collaborated with team members from different areas and departments in the development of The Ann Savannah Apartments by Marriot Bonvoy.
Service Leader Award 2023
Winner of the Service Leader Award 2023 from the Tourism Leadership Council in Savannah, GA.
Leader of the Year 2024
Winner as Leader of the Year 2024 at The Perry Lane Hotel.
Leader from the 3rd Quarter 2024
Winner as Leader of the 2nd Quarter 2024 at The Perry Lane Hotel
Leader of the 1st Quarter 2023
Winner as Leader of the 1st Quarter 2023 at The Perry Lane Hotel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Full Professional
Italian
Elementary
Timeline
Housekeeping Manager
Perry Lane Hotel
11.2022 - Current
Housekeeping Supervisor
Xtreem Cleaners
05.2022 - 10.2022
Housekeeping Coordinator
Lucky Savannah Vacation Rentals
03.2021 - 04.2022
Master's Degree - Industrial And Organizational Psychology
Keiser University
Psychology Degree - Social Psychology
Universidad Anahuac
Master in Design - Interior Design
Insenia Design School
M.arch - Arquitecture
McGill University
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