Dynamic and results-oriented professional with a proven track record at Transformations of Statesboro, adept in office administration and time management. Excelled in enhancing office efficiency and customer satisfaction through innovative administrative support and effective communication. Demonstrated ability to streamline processes, significantly reducing administrative errors and improving client engagement.
Overview
13
13
years of professional experience
Work History
Office Administrator
Transformations of Statesboro
01.2024 - Current
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Reconciled account files and produced monthly reports.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
Server
D's Friendly Diner
06.2012 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Nursing Assistant
Azelea Health and Rehabilitation
01.2021 - 06.2022
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Documented care actions by completing records and logs in medical software system.
Education
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Tempe, AZ
02-2027
Bachelor of Arts - General Studies
Georgia Southern University
Statesboro, GA
06-2017
Associate of Arts - Psychology
East Georgia State College
Swainsboro, GA
12-2015
Associate of Arts - Sociology
East Georgia State College
Swainsboro, GA
12-2015
GED -
Brunswick Job Corps Center
Brunswick, GA
04-2006
Certificate of Technical Studies - Certified Nursing Assistant
Brunswick Job Corps Center
Brunswick, GA
04-2006
Skills
Time management
Office administration
Administrative support
Database entry
Document scanning
File organization
Reception duties
Scheduling appointments
Office supply management
Document management
Customer engagement
Telephone reception
Word processing
Database maintenance
Visitor management
Billing and coding
Report preparation
Inbound phone call handling
Verbal communication
Timeline
Office Administrator
Transformations of Statesboro
01.2024 - Current
Nursing Assistant
Azelea Health and Rehabilitation
01.2021 - 06.2022
Server
D's Friendly Diner
06.2012 - Current
Master of Science - Clinical Mental Health Counseling
University of Phoenix
Bachelor of Arts - General Studies
Georgia Southern University
Associate of Arts - Psychology
East Georgia State College
Associate of Arts - Sociology
East Georgia State College
GED -
Brunswick Job Corps Center
Certificate of Technical Studies - Certified Nursing Assistant
Brunswick Job Corps Center
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