Christian Thomas
Atlanta
Summary
Results-driven Business Consultant with expertise in optimizing operations and boosting revenues. Specializes in strategic planning, financial analysis, and project management, consistently delivering innovative solutions that enhance productivity. Demonstrated leadership in guiding teams to surpass performance targets while ensuring exceptional client satisfaction. Aiming to leverage analytical skills to drive further business growth.
Overview
9
9
years of professional experience
Work History
Business Consultant
AT&T
Atlanta
2021.05 - Current
- Developed and presented business plans for clients to assist in the decision-making process.
- Identified opportunities for business growth through new products or services.
- Drafted reports summarizing findings from analyses completed during consulting engagements.
- Negotiated contracts between parties involved in transactions, such as mergers or acquisitions.
- Developed actionable plans to achieve organizational goals.
- Managed sales pipeline and forecasted monthly, quarterly, and annual sales targets.
Airport Location
Clear LLC
Atlanta
2018.09 - 2021.05
- Increase membership enrollment and drive Clear sales by using flexible persuasion and strategic sales techniques, and promoting and positioning Clear travel benefits and educational information.
- Build mutually beneficial relationships with customers by aligning CLEAR promotions and products with customer needs and interests, and leveraging existing promotions and marketing campaigns.
- Devise brainstorm sessions and orchestrate training and development efforts for new hires to drive revenue and spark learning, understanding, and awareness of CLEAR policies and procedures.
- Leverage sound decision-making and problem-solving abilities to swiftly resolve complex customer challenges, questions, and complaints - with little to no managerial supervision.
- Execute CLEAR security ambassador day-to-day functions by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols.
- Acted as a right arm to the management team by developing and coaching team specialist while deploying training program to amplify management, customer service, and team development skills.
Specialist
Apple
Atlanta
2016.03 - 2018.09
- Spearheaded full-cycle technical support initiatives by developing solutions, expediting corrections and adjustments, interfacing with customers, and ensuring technical resolution.
- Provided counsel to customers by executing set-up operations and installing software, including iWorks, Office for Mac, Adobe Photoshop, and HP Wireless Printer drivers.
- Conducted first-level remote technical support and orchestrated troubleshooting procedures to mitigate system issues related to hardware, software, iPhone products and MacBooks.
- Leveraged technical acumen and Apple rules and regulations to reset hardware, reset and set up passwords, set-up accounts, and conducts iTunes and Apple App Store demonstrations.
Education
Bachelor of Science - Mathematics
Southern University At New Orleans
New Orleans, LA2020-05
Skills
- Business analysis
- Market research
- Contract negotiation
- Sales forecasting
- Data analysis
- Customer relationship management
Timeline
Business Consultant
AT&T
2021.05 - Current
Airport Location
Clear LLC
2018.09 - 2021.05
Specialist
Apple
2016.03 - 2018.09
Bachelor of Science - Mathematics
Southern University At New Orleans