Christian Vallejo
Acworth
Summary
Highly motivated product specialist with 4+ years of car sales experience including networking, communication, and customer service excellence. Proven track record of exceeding sales goals in competitive environments. Goal oriented, successful at closing sales and satisfying customers. Staying on top of changes in marketing, customer purchasing and service standard. Creative in overcoming obstacles while satisfying challenging customers. Extremely coachable and a team player. Highest total front and back end PVR. Average of 15+ cars a month with excellent CSI records.
Overview
7
7
years of professional experience
Work History
Kia Brand Specialist
Jim Ellis Kia of Kennesaw
09.2021 - Current
- Assisted customers in selecting products.
- Showcased vehicle features and took customers on test drives.
- Negotiated prices with customers to maximize profits while ensuring customer satisfaction.
- Followed up with customers to build long-term relationships and successful referrals.
- Responded to inquiries from potential customers via email and telephone.
- Inspected purchased vehicles at the time of delivery and completed closing preparations.
- Participated in weekly team meetings to discuss goals and strategies.
- Developed and executed brand strategies to enhance market presence and engagement.
- Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
- Mentored junior team members to foster professional growth within the organization.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Organization and time management to handle many different customers, including past customers, at once.
- Confidence to create a positive impression on customers when negotiating pricing and financing options.
- Highest total front and back end PVR.
- Average 15+ cars a month with excellent CSI records.
Service Technician
Jim Ellis Kia of Kennesaw
09.2020 - 09.2021
- Maintained accurate records of all services rendered using computer software programs
- Assisted with ordering vehicle parts for repairs
- Adhered to company policies and safety regulations while performing duties
- Diagnosed and repaired mechanical issues in vehicles, ensuring optimal performance and safety.
- Conducted routine maintenance services, including oil changes and tire rotations, enhancing customer satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Dispatcher Assistant
Jara’s Trucking
06.2019 - 09.2020
- Communicated with brokers via email and telephone
- Negotiated pay rates for the drivers
- Effectively resolved driver and customer issues, minimizing delays and ensuring smooth operations
- Successfully communicated with the drivers and customers to ensure timely and accurate deliveries
- Managed driver schedules and routes to maximize efficiency and meet delivery deadlines
- Interpreted for Spanish-speaking drivers, ensuring a smooth communication between the drivers and customers
- Assisted in managing payroll
Education
Business - Finance
Georgia Highlands College
Cartersville, GA01.2021
Skills
- Fluent in Spanish
- Cold-calling
- Price Negotiation
- Sales Closing
- Customer Service
- Appointment Schedule
- Proficient in Word and Excel
- Email and Telephone Etiquette
- Email marketing campaigns
- Financial and product knowledge
- Lead prospecting
- CRM system utilization
- Self motivation
- Sales strategies
- Contract understanding
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kia Brand Specialist
Jim Ellis Kia of Kennesaw
09.2021 - Current
Service Technician
Jim Ellis Kia of Kennesaw
09.2020 - 09.2021
Dispatcher Assistant
Jara’s Trucking
06.2019 - 09.2020
Business - Finance
Georgia Highlands College