Christiana Ladjenaf

• Organized, scheduled, and managed current and special events as assigned by leadership using event logistics as needed for success.
• Maintained inventory of food and beverage supplies for the restaurant and proactively ordered necessary items before depletion to avoid workflow disruptions.
• Managed a filing system, entered data, and completed other clerical tasks.
• Assisted 5 to 10 coworkers and staff members with special tasks on a daily basis when needed.
• Interacted and strengthened customer relationships with vendors, contractors, and professional services personnel to receive orders.

Additional experience At Legacy Lodge

Front Desk Clerk

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Collected room deposits, fees, and payments.
• Provided exceptional customer service for a positive guest experience, resulting in repeat business.
• Assisted colleagues as needed for seamless operations across departments in the hotel setting.

Front Line Cook

• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Managed approximately 30 to 40 customer inquiries daily
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.

• Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of an experienced chef.
• Supported a kitchen staff of 10 people in maintaining a clean and organized workspace, ensuring efficient service and food safety.
• Contributed to successful catering events by preparing ingredients, assembling platters, and serving guests with professionalism.
• Improved time management abilities by prioritizing tasks efficiently during busy shifts at the restaurant.
• Maintained food safety and sanitation standards.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
• Planned menus for different events and customer requests.
• Instructed at a culinary summer camp teaching 10 to 15 middle school children about kitchen safety and procedures, knife techniques, and cooking methods.